- Location
- London
There are only three possible narratives to explain the part's failure:
1. There was a one-off problem with an individual component, or
2. There's an inherent problem with the design or manufacture of that whole component line or
3. The customer's use or abuse of the component.
Mass production and modern quality assurance makes #1 unlikely. Presumably it's not #2 - that these hubs are failing in great numbers because the industry would have heard about it. Unless... this was among the first and this is just the tip of an emerging warranty iceberg. So, from Brompton's viewpoint, whether right or wrong, it looks like customer error.
s.
A drum roll as you so blithely diss possibilities 1 and 2.
You say you work in retail?
I'd be interested to know which outfit so that I can avoid it.