Help needed in getting through to Sky Home Move

[Accy cyclist]

I'm at my wits end trying to get through to the above. I've tried phoning them but get met with an automated message that gives me push button options then can't understand what i say to it. I'm also having trouble hearing some of the message. I've been to the Sky stand in Blackburn shopping centre but they just passed the buck by giving me this number 03442 414 141 which leads me back to the automated message. I've tried to e-mail them but the e-mails wont send. Can anyone find me the right e-mail address please,as i can't get through to them by phone. Thanks for any help!

 

[Markymark]

Live chat. Failing that cancel your direct debit and they'll get in contact sharpish.

 

[PeteXXX]

0333 759 3397 ?

That's a number for a SKY expert, if they actually have one!

 

[Accy cyclist]

Live chat. Failing that cancel your direct debit and they'll get in contact sharpish.

I threatened to cancel it the last time i wanted this service. They said fine,but it'll cost you £65.

 

[Milkfloat]

Try this route.

https://accessibility.sky.com/contact-us/

 

[Accy cyclist]

[QUOTE 4991328, member: 259"]Can you really afford Sky (Serious question and not taking the Mick) I can't justify that much money and I'm on a decent salary, not on the sick.[/QUOTE]
It's only £23 a month and i'm not "on the sick".

 

[Accy cyclist]

Try this route.

https://accessibility.sky.com/contact-us/

I think this is my best option.
Email Now
Email Now

Email us at accessiblecustomerservice@sky.uk and we'll get back to you within 24 hours.

 

[Accy cyclist]

[QUOTE 4991353, member: 259"]Only 23 quid? And I'm sorry, I thought you were on benefits due to an injury. So have you found another job then,?[/QUOTE]
Not yet. I'm on JSA by the way.

 

[classic33]

I've 0207 126 7020 for Sky

 

[classic33]

[QUOTE 4991367, member: 259"]Blimey. Personally if I was on JSA I'd dump Sky and watch Freeview. 266 quid a year to spend on normal stuff rather than propping up a right wing maniac.[/QUOTE]
I'm on disability benefit, and have Sky. There's times when I'm not able to get out of the house because movement is limited.

I don't smoke and seldom drink, last can drunk was just after midnight(early morning) on 10th April 2015. One before that was half an hour earlier. Deliberate on my part, given I was at a hospital later that day.

 

[Accy cyclist]

The last time i "booked" their service it took 2 weeks before they could do it. I'm going to be at least a week without any internet.

 

[Drago]

Bin them, go to BT TV. In the first two months you'll have saved enough to more than cover the Sky cancellation cost. That's unless you like paying for Rupert Murdoch's Viagra.

 

[potsy]

I'm going to be at least a week without any internet.

And some doubters say prayer doesn't work

 

[Drago]

Watch the lights in Accrington go dim as our Accy gets back on line!

 

[Accy cyclist]

Right i'm getting mad now! The "we promise to respond within 24 hours" has passed by without any reply so far.


"Thank you for contacting our Accessible Customer Service team.
We are dedicated to helping our disabled customers get the most from Sky.
We aim to respond to your email within 24 hours.
Information in this email including any attachments may be privileged, confidential and is intended exclusively for the addressee. The views expressed may not be official policy, but the personal views of the originator. If you have received it in error, please notify the sender by return e-mail and delete it from your system. You should not reproduce, distribute, store, retransmit, use or disclose its contents to anyone. Please note we reserve the right to monitor all e-mail communication through our internal and external networks. SKY and the SKY marks are trademarks of Sky plc and Sky International AG and are used under licence".

They said the last time i hinted at cancelling my contract that they'd bill me £65 for doing so. Could they do this? They'd have to take the money out of my account and if i authorised the bank to stop it surely they wouldn't be able to? The trouble is that if i go with another supplier they probably wont be able to connect me any sooner than Sky could.