Hermes - Aaaaaaaaaaaaaaaaaaaaaaargh!

[Glasgow44]

I've ordered some stuff through Wiggle who are very good and I have used them in the past. This time, it is Hermes who are "delivering" my order. According to Hermes website, they have tried to "deliver" my parcel twice and in fact they have the status down as "delivered". I have tried to contact someone on their customer phone number but it just takes me through all the automated system and I end up not being able to speak to anyone.

Has anyone else had experience with Hermes? I daresay that some folks would be put off buying from online retailers if they use Hermes.

 

[Drago]

Delivered...to their drivers ebay shop...

 

[Deleted member 26715]

Yes Hermes are great when it works, they are a nightmare when something goes wrong, are you sure it's marked as delivered does it show a name of who signed for it, I find their website slightly confusing, if delivered doesn't have a tick then it's not been delivered.

I have a parcel they say they couldn't deliver apart from the fact it's a big company & the only one on the road, I now have no idea where the parcel is & trying to get any information seems impossible.

 

[Cycleops]

I thought this might have been about the horsey scarves favoured by the royals. As you were.

 

[vickster]

I’ve had a couple of Hermes parcels this week, no issue. CRC did say there might be a delay with Hermes delivery, came the next day.

And I used them to return to Merlin last week, also hitch free

I’m leaving my porch unlocked when I go out and parcels just get left on the mat All contactless due to Covid, no signature

 

[Arjimlad]

We have had a few where Hermes records showa problem getting to our property & then the delivery arrives the day after they say that.

I think the problem getting to our property is purely down to their driver running out of time, rather than any obstruction down our street though.

I rarely end up paying much for delivery so I can't really complain, and I would prefer to be patient anyway.

 

[Drago]

I'd rather pay a quid or two more and have an item delivered by a conscientious driver working for a company that pays them moderately well and doesn't impose stupid workloads.

 

[Jenkins]

No problems with Hermes for me - or at least the chap who does their deliveries in my area.

 

[Bonefish Blues]

That's nothing. Received this yesterday...

Recent label issues

Delays possible - Inform your recipients

Dear customer,

We hope that this email finds you safe and well.

We’re writing to inform you that we have recently experienced a technical issue which resulted in barcodes not generating correctly.

This happened to a very small number of parcel labels printed between 2pm on Friday 29th May and 10am on Monday 1st June. As a result, there may be a delay in getting parcels to those identified recipients.

Our systems show that you sent one or more parcels with a label impacted by this, which could result in a delay. You may wish to inform any recipients about this and that the tracking information for these parcels may be inaccurate.

We understand the inconvenience that this will cause and would like to apologise that we have not met the high standards we set ourselves on this occasion. We can assure you that the problem is now fixed and that any labels printed after 10am on the 1st June will not be affected.

Many thanks,

The Hermes Team

 

[Blue Hills]

mm - Hermes.

I had a terrible problem a while ago - maybe similar to yours.

For days they kept showing that they had made delivery attempts (3 or 4) and this looked like blatant lying as I was in all the times. Wasting my days as they kept telling me they were coming on those days.

Yes - it's all but impossible to contact them normally - they are geared up to their customers, the folks who pay them, not the muggins expecting the stuff.

In the end I did their job for them, went online, changed it to a click and collect, then walked to my local sainsburys which they did manage to find.

Later when I looked at their attempted delivery logs I noticed that they had a pic of the door they had been to.

Turns out it's the block of flats behind me on a separate road - the nits had repeatedly been misled by an oddity of googlemaps on the postcode and didn't have the gumption to look at the actual printed address on the package, a map, or count their toes and balls.

The sad postscript to this was that the delivery was from an esteemed (to me) cycle consumable supplier I found on ebay. When invited to comment on the experience of my order I made clear my appreciation of the company but said the delivery experience from Hermes was abysmal. They then blocked any future purchases from me on ebay! Bizarre.

Since then (at least pre virus) they have often used the same chap for this patch who actually knows where I am.

So, in short, I'd see if there is any info on this place they seem to have attempted to deliver to and now claim to have delivered to.

A pic?

Quite possible it's the wrong place.

And with the virus, as vickster says, delivery folk are not handing stuff over, not taking signatures, just leaving stuff.

This unfortunately taps into some of Hermes notorious exploits in the past.

I used to see Hermes as the Greek God of chucking stuff over garden walls.

Let us know how you get on.

 

[Deleted member 26715]

Yes - it's all but impossible to contact them normally - they are geared up to their customers, the folks who pay them, not the muggins expecting the stuff.

Even that has changed, it was me that paid to return this item, so not only have they charged me for the privilege to lose my parcel, I can't get a refund as it hasn't arrived at the remote end.

It is now impossible to get past Holly their pathetic online assistant.

 

[Globalti]

Think Hermes is bad? Parcel Force have recently "lost" two packages sent to me, one containing a wheel and another a stem and some pedals. Very strange how bike parts seem to go missing.

 

[Hacienda71]

I beleive that outside the M25 Hermes tend to operate as franchises/self employed and as such it may a fault of the franchisee/local operator rather than Hermes the company hence the curate's egg view of Hermes. All that said you shouldn't franchise your operation unless you are able to guarantee a minimum standard of service by the third party. Is the job viable at the rate they are paying the operator to deliver each item?

 

[Drago]

Think Hermes is bad? Parcel Force have recently "lost" two packages sent to me, one containing a wheel and another a stem and some pedals. Very strange how bike parts seem to go missing.

A few years ago I had an MP3 player go missing with Parcel Farce. Suspicious. I made enquiries and ran into dead end at the depot, which if where I suspect it was half inched from.

 

[Globalti]

My first "loss" was a wheel sent to me by the Specialized store in Chester, which somehow didn't get scanned in on collection and just vanished. It was in a wheel box so would have looked obviously like a pair of wheels.

My second more recent "loss" was components from a Spanish seller, which the tracker says were delivered the the PF depot at Preston on 9 May but never made it any further.