Hermes - Aaaaaaaaaaaaaaaaaaaaaaargh!
- Thread starter Glasgow44
- Start date
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rogerzilla
Legendary Member
They're ok around here, and working normally whereas RM have random and sometimes huge delays.
They do check size of parcels at this end...it cost me a few quid when a box I returned to a disreputable supplier of vintage bikes was classed as oversize, despite it arriving in said box by Hermes. Never got the money back from the seller.
They do check size of parcels at this end...it cost me a few quid when a box I returned to a disreputable supplier of vintage bikes was classed as oversize, despite it arriving in said box by Hermes. Never got the money back from the seller.
vickster
Squire
Ask for replacements and get the retailers to claim in the insurance
I've had loads of Hermes deliveries in lockdown - never any problem.
Velochris
Über Member
Terrible company to deal with when problems arise. Stock answers that don't answer the question, then they close the matter.
My latest problem is a package was scanned at the local hub three weeks ago. It then never moved. After 10 days I messaged and they said there was a problem with the delivery address. It then arrived a few days later. The address label was clear and on the parcel.
Opened the package and found missing parts. We have pictures of the packaging as sent by the sender. The parcel has been opened in transit.
However, Hermes simply say their "specialist team" can confirm the package was delivered intact.
The courier told us they asked him to check for any missing parts in his van.
They won't budge and when I ask for more details of the delay, they refuse to answer.
Only a £16 baby toy sent by a family member, but this isn't the first parcel I have had issues with.
My latest problem is a package was scanned at the local hub three weeks ago. It then never moved. After 10 days I messaged and they said there was a problem with the delivery address. It then arrived a few days later. The address label was clear and on the parcel.
Opened the package and found missing parts. We have pictures of the packaging as sent by the sender. The parcel has been opened in transit.
However, Hermes simply say their "specialist team" can confirm the package was delivered intact.
The courier told us they asked him to check for any missing parts in his van.
They won't budge and when I ask for more details of the delay, they refuse to answer.
Only a £16 baby toy sent by a family member, but this isn't the first parcel I have had issues with.
DCLane
Found in the Yorkshire hills ...
- Location
- Dewsbury, West Yorkshire
The local operator for small parcels is fine. However, Hermes 'Large and Heavy' appears to be in disarray; a bike from gucu on here has gone missing and a Wiggle parcel's disappeared somewhere en route to me.
I've had to claim for a missing bike frame which I sold via eBay. It turned up at the buyers two months afterwards.
I've had to claim for a missing bike frame which I sold via eBay. It turned up at the buyers two months afterwards.
D
Deleted member 26715
Guest
That's what I would be doing if I'm the purchaser, it's not down to you to chase, it's not yours till you receive it, it's still the responsibilty of whoever is sending it.
byegad
Legendary Member
- Location
- NE England
I ordered a wheelchair from a famous river related* site.
Hermes failed to deliver it the day before my wife was due out of hospital, and for the next 4 days. So I cancelled the order, and bought from a slightly more expensive seller who delivered the next day. Three days later we returned from lunch out, the first since my wife came out of hospital. Some hours later I went to put some rubbish in the bin only to find a large box had been thrown over our 1.8m garden gate. The box was soaked, due to the rain and torn from passing over the gate.
I rang the seller where the amazon** assistant insisted I drop it off at a collection point for Hermes to return it to them. After several minutes of me asking to speak to a supervisor, the supervisor saw sense, I'd repeatedly explained that without my unboxing the potentially damaged chair there was no way I could lift it, and there was no way the box would go into our car. So they arranged for another carrier to come and collect it.
* I've not named them because it was Hermes at fault.
** I now name them because, even though they acknowledged that the item was cancelled by me, the money had returned to my account and they'd told Hermes to return it to them...... They were acting like complete dicks!
Hermes failed to deliver it the day before my wife was due out of hospital, and for the next 4 days. So I cancelled the order, and bought from a slightly more expensive seller who delivered the next day. Three days later we returned from lunch out, the first since my wife came out of hospital. Some hours later I went to put some rubbish in the bin only to find a large box had been thrown over our 1.8m garden gate. The box was soaked, due to the rain and torn from passing over the gate.
I rang the seller where the amazon** assistant insisted I drop it off at a collection point for Hermes to return it to them. After several minutes of me asking to speak to a supervisor, the supervisor saw sense, I'd repeatedly explained that without my unboxing the potentially damaged chair there was no way I could lift it, and there was no way the box would go into our car. So they arranged for another carrier to come and collect it.
* I've not named them because it was Hermes at fault.
** I now name them because, even though they acknowledged that the item was cancelled by me, the money had returned to my account and they'd told Hermes to return it to them...... They were acting like complete dicks!
Tenacious Sloth
Guru
- Location
- Huntingdon, UK
And what is the name of this fictitious delivery company? If they exist, I've never heard of them.
Drago
Legendary Member
- Location
- Suburban Poshshire
The Limpopo Budget Wheelchair and Jet Engine co?
what bollocks, the name and address is also printed on the label, I bet they’re just short staffed. I use Hermes but they are a bit hit and miss
Globalti
Legendary Member
When you see the variety of vans with shifty drivers buzzing around it wouldn't be a surprise if some were supplementing their wages by allowing interesting-looking parcels to accidentally drop off the back. We approached a driver last week and he couldn't or wouldn't speak to us. I believe there's wholesale theft happening in the postal and courier businesses.
neil_merseyside
Guru
- Location
- Wirral
I get a fair bit by Hermes, local driver is great and will endeavour to deliver at least twice in a day (he is local) so occasionally a parcel will be marked delivered when he has it in his van for a later attempt (are they paid more for pre 4pm drop?). The Hermes website tracking seems to default to a previous delivery so I often need to clear cache and re-check. I think all delivery companies are struggling, RM are as busy as Xmas.
Legend has it that Hermes have special dedicated stillages that any mis addressed packages are loaded into so it's easy for them to be auctioned off - story is from a RM postie so hardly unbiased. Same postie says he considers RM ParcelFarce far, far worse than any other courier, and he sees them disappearing very soon!
Legend has it that Hermes have special dedicated stillages that any mis addressed packages are loaded into so it's easy for them to be auctioned off - story is from a RM postie so hardly unbiased. Same postie says he considers RM ParcelFarce far, far worse than any other courier, and he sees them disappearing very soon!