High speed fibre providers

[Tanis8472]

Zen, 79 down, 19 up.

 

[Glenn]

Plusnet Fibre here for over 3 years no problems very happy

Same for me. Called at the end of my contract and was offered a £5/month discount on my BB,

 

[phil_hg_uk]

Same for me. Called at the end of my contract and was offered a £5/month discount on my BB,

I remember when I had been with them for the first year I was on 56meg down and 20meg up unlimited and paying £19.99 and they called to say if I cap my download speed to 40meg they would reduce the price to £9.99 for 12 months, so I did as 40meg is fast enough there is only me here and it is still unlimited. My usage is about 350gb download per month, after the 12 months it has gone up to £11.99 but thats fine with me.

 

[Kajjal]

I'm with Zen internet. Not the cheapest, but outstanding customer service. All UK based and not script monkeys lol.

£43 pcm incl line rental.
12 month contract which automatically goes over to a rolling 1 month after that.

This is who i use as well. No traffic limiting / control, works full speed any time of the day and the customer service is very helpful and gets things done unlike BT, talktalk etc. who just follow scripts and lie all the time.

 

[cisamcgu]

I'm with Virgin fibre - I find that it is fast enough for anything I ever want do do.

 

[Roadhump]

I was with Talk Talk for years (I joined Tiscali in 2006 and they were bought out by TT a few years later), but recently moved to BT. I was paying £47.70 to TT for line rental, anytime calls on the phone, their TV Plus service (recordable Youview box) and fibre BB and was getting approx 35Mbs download and 1.75 Mbs upload, Moved to BT and for the same package am paying £37.99, although it goes up £2 from July and only weekend calls are free, but can pay £4 extra for free evening calls or £8 extra for free anytime calls. Download speeds are similar with BT but upload is now about 9.5 Mbs. Both BT and TT have overseas call centres which causes a problem but TT service did seem to improve in recent years and especially since the big hack last October. Got a letter today from T to say their fibre download speed is increasing from next month from 38 to 52 Mbs and they are moving most of their call centres back to the UK.

When the 12 month introductory offer BT prices will increase to about £6 - £7 a month more than TT, but for me it was the sport that made me go to BT, their spoprt channels are very good and if you are in a 12 month or more contract with them they are free. TT gives you about 6 Sky channels but we rarely watched them. With both you can pay extra for Sky Sports, but with BT you can only get SS 1 and / or 2.

Far from straightforward and imho, to identify the best provider for you, you have to weigh up the features that suit you best.

 

[slowmotion]

I'm afraid my experiences with TalkTalk, PlusNet and BT have been absolutely horrendous.

We are on PlusNet fibre at home. It took them nine weeks from the promised installation date to get it up and running, five of which left us without email.

BT have been a bit special. I ordered BT Infinity for my mother's place in Cornwall on 21st July 2015. They eventually told me they would complete the installation on 21st October 2015.......and then cancelled a day before. Since then, we have had auto-generated emails saying that we would be updated as regards progress every three weeks or so. Nothing has happened despite numerous phone calls to customer service people who spout guff from their moronic scripts. Every call is dealt with by somebody else who knows nothing about the matter. You can't contact them by email, BTW. The real joke is that there is an Openreach fibre cable running two yards from the front door, and it's been there for over a year, with a junction box less than ten metres away. Two days ago, I phoned them to check that the latest appointment for completion would be going ahead next Thursday. I was told that there's an "engineering issue" which means that it won't "but we'll ring you next Friday to give you an update." And so it goes on in a faintly Kafkaesque nightmare, eleven months after placing the order.
DON'T EVEN THINK OF USING BT
Tell all your friends too.

 

[swee'pea99]

I'm afraid my experiences with TalkTalk, PlusNet and BT have been absolutely horrendous.

We are on PlusNet fibre at home. It took them nine weeks from the promised installation date to get it up and running, five of which left us without email.

BT have been a bit special. I ordered BT Infinity for my mother's place in Cornwall on 21st July 2015. They eventually told me they would complete the installation on 21st October 2015.......and then cancelled a day before. Since then, we have had auto-generated emails saying that we would be updated as regards progress every three weeks or so. Nothing has happened despite numerous phone calls to customer service people who spout guff from their moronic scripts. Every call is dealt with by somebody else who knows nothing about the matter. You can't contact them by email, BTW. The real joke is that there is an Openreach fibre cable running two yards from the front door, and it's been there for over a year, with a junction box less than ten metres away. Two days ago, I phoned them to check that the latest appointment for completion would be going ahead next Thursday. I was told that there's an "engineering issue" which means that it won't "but we'll ring you next Friday to give you an update." And so it goes on in a faintly Kafkaesque nightmare, eleven months after placing the order.
DON'T EVEN THINK OF USING BT
Tell all your friends too.

I had a very similar experience transferring from BT to (wholly-owned by BT) Plusnet - month after month of no connection, staggering incompetence, endless calls to their utterly useless UK-based call centres (15 minute delay on every single call 'we're experiencing very high call volumes at the moment' - at every moment, apparently). I've come across some terrible customer service in my time, but this was really in a league of its own. And it's not like we're in Cornwall or some other rural backwater - I'm talking north London here.

When we finally got connected, it was fine, and it's been fine since. It seems to drop the connection a bit more often than BT Infinity, but not so's you'd notice - it's maybe once a week, and always comes back within a minute or so. BT's Home Hub 5 works fine with it, and I can generally rely on 20Gbs or so down in the kitchen, three floors from the router. I couldn't really recommend them as such, because of the transfer nightmare, but you hear similar stories about most of them, and Plusnet are quite a lot cheaper than most (for what is, when all's said & done, the same service, provided by BT Openworld behind the badge.)

 

[gavgav]

I get my fibre from All Bran. It gives me a good run for my money.

 

[gavgav]

B.T have utterly useless customer service. After moving into my new build it took them 4 months to install a phone line to the estate and then my broadband. Constant lies and laughable updates that contradicted themselves each time. In the end it took a tweet from a nice lady (no questions asked), with the email address of the chief exec, to whom I worded a strong email, for things to suddenly get moving!

 

[Hitchington]

BT infinity. I have flirted with other providers but I find BT to be the best all round. Plus I get BT Sport, Netflix and BT mobile (500mins, 2gb and BT for mobile wi-fi) all for £53 month. Customer service and tech support very good. Can't fault them really.
Every 12 months I phone up to renew and get a deal.

 

[Sandra6]

Definitely check out speeds for your area, maybe ask a neighbour what they're getting. And steer clear of talk talk and BT

 

[shouldbeinbed]

OK, our rocky introduction to Virgin's interesting notion of Cutsomer Service seems to have been sorted out now.

Speed wise, not a problem, promised 50MB, getting 50MB &signal distribution around the house, now very good.

However the initial installation engineer in the words of the guy that came yesterday made "cock-up's that went well over and above the call of duty" and I was asked "Did he have a Virgin uniform on? and did he speak English?" (ironically from a Spanish national with perfect English)

It has taken me several days and one quite shouty phone call to their basic helpdesk to get them to accept that their engineer's siting of the router: ground floor, corner of the house, on the floor, behind the TV with no free cable to move it: was as far wrong by their own advice as it was possible to be and it was not my responsibility to pay £99 for them to come and re-site it for me, so that it would do as they promised (even when I queried it being dumped in the corner) and cover the whole house "easily" (s'only a 3 bed semi, not Balmoral Castle)

Several days from their end of tweaks and setting changes to the router before they finally agreed that there was nothing they could do to provide me with acceptable signal coverage and my resolute demand to go to cancellations due to them being unable to provide a fit for service service got an engineer out and even then he thought he was coming to diagnose a tech fault in the router not move it. He took one look at the set up and agreed that the problem was where it was and took it on himself to sort it there and then.

Along with the imbecillic siting of it, he found and fixed that it had been supplied with the wrong power unit which dampened the signal distribution ability and had an unnecessary inline filter on which dampened the signal coming in in the first place.

Also that the £99 re-siting fee does apply but only after 12 months of custom in which time you should have had plenty of opportunity to optimise the routers setting and positioning the home. A week after installation, my being told to pay made him laugh.

All fixed now though and everyone is happy.

 

[Kevoffthetee]

It seems that every company has had issues at some point, let's hope it's smooth with SSE. All suppliers In this area use BT Openreach for all work so fingers crossed

 

[slowmotion]

It seems that every company has had issues at some point, let's hope it's smooth with SSE. All suppliers In this area use BT Openreach for all work so fingers crossed

I believe that Openreach have pretty much a monopoly on the installation of fibre cables, no matter who the service provider is.. There is also a rumour that they get financial penalties for excessive delays in hooking up customers.......except BT's.
Guess who gets pissed on?