How long should a laptop last? + Recommend me a new one!

[drummerbod]

If the charging point is damaged then it won't covered under warranty. As I said - very common problem. People have the charger plugged in and the plug is pushed up against something forcing the socket to bend. This either damages the socket or the motherboard. If the socket is motherboatd mounted then it takes a coule of hours to strip down the laptop and replace the socket. Some manufactures have wised up and created a daughter board for the power socket that is easily replaced.

 

[drummerbod]

Need the model number.

 

[Sara_H]

[QUOTE 3414507, member: 259"]Take it back and get them to repair it or replace it. You have a two year guarantee under EU consumer law and it should still be fit for purpose for longer than that under the sale of goods law in the UK.

I also aim to get 5 years out of mine (I use them and then the kids inherit them).[/QUOTE]
Is it two years? I thought it was one. I will try taking it back next week, though it was purchased from PC world so don't fancy my chances.

 

[Gravity Aided]

Mrs GA has a seven year old Dell Inspirion, given us very little trouble over the years, although I have taken it to the computer chap a couple of times. I have an e-machines tower I bought from a pawnshop, never as much as a day of trouble, knock wood.

 

[Sara_H]

Need the model number.

It's an Asus S56

 

[drummerbod]

A whole £10...

http://www.ebay.co.uk/itm/Genuine-A...ther_Computing_Networking&hash=item3f30daa2a7

 

[drummerbod]

As others have stated - it's worth a go taking it back to PC World.

If they fail to help and you paid by Credit Card and PC World haven't stated it's due to user damage you can go after your card company but they will expect you to prove it is faulty first with a written quote.

 

[drummerbod]

[QUOTE 3414527, member: 259"]Yes it will be. Two years minimum in the EU.[/QUOTE]

Damage is not the same as faulty. Damaged implies by user. Faulty implies by manufacturer. Damage is not covered.

 

[drummerbod]

Oh lord... I'm not assuming. I clearly stated "If the charging point is damaged then it won't covered under warranty" Do you see the IF?

 

[drummerbod]

[QUOTE 3414554, member: 259"]Yes, but it makes no difference if it is not fit for use. [/QUOTE]

That's a different discussion and will be very hard for Sara to prove. Fit for purpose or use is arguable.

As stated - it's worth a go.

A different story but... a friend of mine was quoted £230 to repair a Dell laptop with, what appears, a similar issue. Dell quoted the motherboard needed replacing. I found the part on ebay for £20 - a Dell daughterboard so Dell were talking rubbish. Advised her to go back to Dell and they dropped it down to £80 including carriage and a warranty.

 

[andyfraser]

Its an Asus, which I was warned against by the OH, but it did have good reviews.

I have an ASUS laptop that's 4.5 years old and still going strong. The battery only lasts for 2 hours now but it handles Debian Unstable (I removed Windows 7) perfectly. It was fairly low-end when I bought it.

 

[spen666]

A higher spec laptop should last 5 years.

....

A very bold statement.


What is the legal basis for this?

 

[stephec]

I have a Toshiba. It's 6 years old and still works although it is slow compared to todays laptops. I also have a sony vaio that I love. 3 years old and still as good as new.

That's because you don't know how to turn it on.

I had a HP that lasted just under three years before it needed a repair, so we went for a new Dell after I was used to them at work.

After ten months the hard drive failed and their customer service was a pile of cack.

I couldn't contact them by phone so it was all email.

After a few messages of the try this try that variety from them I eventually sent one back along the lines of - you can swivel, I've got a next day business warranty on this so send someone round chop chop pronto to sort it out.

Two days later a guy turned up with a new hard drive.

 

[welsh dragon]

That's because you don't know how to turn it on.

I had a HP that lasted just under three years before it needed a repair, so we went for a new Dell after I was used to them at work.

After ten months the hard drive failed and their customer service was a pile of cack.

I couldn't contact them by phone so it was all email.

After a few messages of the try this try that variety from them I eventually sent one back along the lines of - you can swivel, I've got a next day business warranty on this so send someone round chop chop pronto to sort it out.

Two days later a guy turned up with a new hard drive.

My son had a dell XPS with next day warranty as well, and you're right, they were rubbish. He couldn't get in touch with them when his laptop went kaput. An email, with a few choice words had them coming out the next day to fix it. I'd never buy a dell. I have more sense than you do

 

[Arrowfoot]

I don't think it applies to laptops and PCs. Higher end for these products mean higher performance, more features, higher storage, light weight material, larger memory, extended battery life etc. The problems are usually mechanical such as drive failure, battery needs to changed, or some device inside has failed. Higher end does not generally mean all those little components that are inside are A++ and manufactured separately.


The family had a number of laptops of various brands and most last 4 years before they have an issue with batteries or keyboard. kk

A higher spec laptop should last 5 years.
.