How sh*te does BT's service have to be before I can...

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bof

Senior member. Oi! Less of the senior please
Location
The world
tell them to get lost as they're in breach of contract.

So far a problem with BT Infinity which means the service drops out, ranging from a few times a day to almost constantly, rendering the service completely unusable for hours and one time over a day at a time and is presently working intermittently at the fantastic speed of 2Mbps upload, has being going on for three weeks. It has already accounted for about five hours of time on the phone to BT by me and Mrs Bof and me sitting at home all afternoon today for an engineer who never called. No progress has been made, except a home visit two weeks ago established that the cowboy who converted us to Infinity in the first place hadn't done the job right. It is quite obvious that BT has an appallingly bad and disjointed customer "care" system.

I have just under a year left on the contract, Virgin is a viable alternative as we have cable. At what point can I tell BT to get stuffed and say see me court if you want my money?
 

slowmotion

Quite dreadful
Location
lost somewhere
Don't feel too bad about it.....you could be with TalkTalk...:cry:
 

Joffey

Big Dosser
Location
Yorkshire
BT customers services are terrible but if you contact them on twitter you get a UK based team who are very good. Give it a try:

@BTCare
 

PaulSB

Squire
Have to say my experience with BT is the opposite BUT did recently have a real problem with getting the call centre to understand my issue. It was a language / understanding problem and as soon as I spoke to the UK it took ten minutes to solve.

I think, can't be certain though, 0800 800030, was the UK call centre number.

Non UK based call centres are horrendous the moment your issue takes them off the page!
 

Globalti

Legendary Member
Going off the page was our problem (and our neighbours' problem) when the old hollow glass-fibre distribution mast in our street broke allowing all the cables to sag into the road. It was something outside their "loop" and trying to get them to repair it took two weeks. Eventually they understood the problem then they had to pull out the old mast and replace it with a proper wooden pole; this required the mobilisation of some quite special assets as you would imagine.
 

fossala

Guru
Location
Cornwall
Don't feel too bad about it.....you could be with TalkTalk...:cry:
I'm with talktalk. My internet was bad around 2 years ago, I got 6 months free and 100gbp credit. This was because I rang them up and said that I paid for a service and you failed to provide it, took around an hour and speaking to around 10 people though. Anyway, I'm now on fibre with them and have had no problems.
 

Leodis

Veteran
Location
Moortown, Leeds
whatever you do don't jump to virgin...they are totally rubbish at customer service once they have your cash...


Yes but they at least have a decent bandwidth compared to the other monkeys
 
BT are useless and really it is no secret - so why did you go with them??

I had problems a year or so with them. 5 engineer visits and no line at all for two weeks and about 10 hours on phone so you have a way to go yet.

Problem seems to often be Openreach. OK they are a BT firm but operate separately and are supposed to not favour BT. BT seem to be way down on the pecking order with them and seem to not get much done by openreach.

Just do anything to get out of it is my advice and don't go to cheap suppliers. I am only set up to use old copper wire link so switched to Zen and all been fine since.
 

BigonaBianchi

Yes I can, Yes I am, Yes I did...Repeat.
[QUOTE 2622755, member: 45"]That depends whether you get through to a UK call centre or not. I've found the Asian call centres to be poor, but Cardiff very good.[/quote]

...which assumes you can get through to any humanoid at all..on or off line...:banghead:
 

JoeyB

Go on, tilt your head!
Good luck!

BT are so big they just don't care. You're best bet is to try and get through to a UK call centre and go from there if you haven't managed it already. You just have to keep on at them until you actually speak to someone that cares.
 

classic33

Leg End Member
How do you get to choose where the call centre is located - do you phone the Asian call centre and ask to be transferred to a UK one? :whistle:
I have asked to be transferred to a centre where English wasn't the second language. Didn't sit too well with them, but they were making no progress.
 
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