tell them to get lost as they're in breach of contract.
So far a problem with BT Infinity which means the service drops out, ranging from a few times a day to almost constantly, rendering the service completely unusable for hours and one time over a day at a time and is presently working intermittently at the fantastic speed of 2Mbps upload, has being going on for three weeks. It has already accounted for about five hours of time on the phone to BT by me and Mrs Bof and me sitting at home all afternoon today for an engineer who never called. No progress has been made, except a home visit two weeks ago established that the cowboy who converted us to Infinity in the first place hadn't done the job right. It is quite obvious that BT has an appallingly bad and disjointed customer "care" system.
I have just under a year left on the contract, Virgin is a viable alternative as we have cable. At what point can I tell BT to get stuffed and say see me court if you want my money?
So far a problem with BT Infinity which means the service drops out, ranging from a few times a day to almost constantly, rendering the service completely unusable for hours and one time over a day at a time and is presently working intermittently at the fantastic speed of 2Mbps upload, has being going on for three weeks. It has already accounted for about five hours of time on the phone to BT by me and Mrs Bof and me sitting at home all afternoon today for an engineer who never called. No progress has been made, except a home visit two weeks ago established that the cowboy who converted us to Infinity in the first place hadn't done the job right. It is quite obvious that BT has an appallingly bad and disjointed customer "care" system.
I have just under a year left on the contract, Virgin is a viable alternative as we have cable. At what point can I tell BT to get stuffed and say see me court if you want my money?