Globalti said:
Yep...my Mum is nearly 80, fit as a butcher's dog and has been trying to get to grips with her laptop for the last five years. Sometimes she rings up all tearful and frustrated and trying to talk her through it is a nightmare. She has had a long string of computer "Gurus", mostly nice young men she has met through somebody else and each of them has set her laptop up differently, adding to her confusion. A nightmare.
That is a problem, my Mum has a couple of similar gurus. There's also the problem that an expert is not necessarily a good teacher - they understand, and they forget that others don't, not instinctively. I remember a mature student in my year got very frustrated with our computer tuition - things like the tutor saying, off hand, "right click on so and so..." Right click? Just thinking to say, at least to beginners, 'click the right hand mouse button', makes all the difference.
My Mum's got a pretty good working understanding of word processing, file organising and so on, but like many of us, she's a bit afraid of stuff she's not familiar with.