I have been very cheeky.

[postman]

The bike has been in the lbs since Sept 20th.After going through various checks it was found that the freewheel hub body needed replacing.It has taken lbs two weeks to find one from Specialized.
At the moment i do not know how much this part cost.But i was in on Monday asking where was the part after being told it was coming into the shop on Friday last.A search of downstairs found the item and it will go on this week.Now i held this component and i can only describe it as looking and feeling like a grenade well you know what i mean .Very robust it seemed to me.How its packed in is a mystery to me.So i sent off an email to customer services Spesh.Got a reply back today.Sorry it's wear and tear.So after 17 months i am paying for what seems to me a very important part of a bike,i hope the replacement lasts longer than 17 months.Or this bike could cost a few quid over the years.
Any Secteur Elite owners on here had the same problem.And was i too cheeky in asking for a freebie.

 

[Chutzpah]

Legally speaking, you'd need to prove that it was defective or not fit for purpose at the time of sale.

However, you're not cheeky in asking. Just be clear what next steps you wish to take if they come back with a no.

I should also mention that Specialized are within their rights to politely tell you to go away and discuss it with the LBS that you purchased it from, as your "contract" is with them. Technically it's the original shop that sold it to you that you should be in discussions with. Be wary that they are very likely to (incorrectly) say that you need to talk to Specialized as they manufactured it. This isn't the case under the Sales of Goods Act.

 

[smithy92]

You dont say how many miles the bike has done. 17 months could be considered long enough to do enough mileage for it to wear out.

 

[ianrauk]

The freehub body went on my Secteur Elite after about a year of commute.

 

[XmisterIS]

Yup, stuff wears out on bikes!

Mind you, when it does, it provides a great opportunity to [a] learn how to do the job yourself, save yourself a packet in the process and [c] sit back with a smug grin when it's all done, thinking "I did that!"

Before I got back into cycling about 6 years ago following a 15-year break, I knew next to bugger all about how the bits of a bike fitted together. Since then I have rebuilt the front end of my MTB, changed the breaks from hydraulic to wire-pull, fitted a new BB and replaced the cassette. When you take a bike fully to bits, you'll realise it's not as complicated as you think!