Road Rasher
Regular
Hello everyone.
Recently I purchased a Giant TCR Advanced 3 through gumtree, and arranged a courier through Parcel Monkey to deliver it to me by using City-Link courier service. The purchase was made on Monday and I was due to receive the bike today.
As this was my first road bike, I ordered plenty of accessories online and they have been getting delivered in cribs and drabs throughout the week. Yesterday I was due to receive another parcel and City-Link were the sellers choice of delivery service. I waited in all day only to receive an email at 18:25 stating "our driver tried to deliver a parcel to you today, but there was no answer so he will return tomorrow". Clearly bemused by this, I emailed city link stating that I had in fact been in all day, and whilst I didn't mind the item being delivered the next day (today), I wanted to make sure that they had my correct address details, contact number AND gave them directions to find my specific flat. I also included reference numbers and every other possible detail they may require.
Despite a lack of sleep yesterday whilst waiting for said items, I went to work on a nightshift, and when I returned home I had an email in my inbox from Parcel Monkey stating that my estimated delivery time for the bike would be between 10:30am and 12:30pm. As I was rather (massively) excited, I decided it would be no problem sacrificing a bit more sleep in order to get my hands on my shiny new pride and joy!
The hours rolled by and at 1pm I started to get a bit jittery, so I called City-Link to politely enquire about my parcels. Despite waiting nearly 30 minutes to speak to someone, when I was finally connected I was made to feel like I was disturbing the woman who answered the phone. Despite this I politely informed her of the previous days slight error in posting, informed her of the email I sent and also said it was very very important that I receive the parcel today and that I wanted to double check the driver hadn't already attempted to post it to possibly an incorrect address. I was told that the driver was still in the process of delivering my parcel. So I happily thanked her, and waited for my toy! And waited. And waited. At 5pm, I tracked my parcel (for the 83rd time!) and the message had changed from "07:30 hrs: the driver is in the process of delivering your parcel" to "16:30hrs the driver attempted to deliver the parcel but no one was available to answer, so it will be delivered on Monday 12th may between 07:30 and 17:30". To say I was livid is an absolute understatement!! I called City-Link agin, waited 30 minutes to be connected again, informed the lady of my predicament and asked her to tell her driver to turn around because I was definitely in my house and had been all day! She then informed me that the driver had attempted this at 11am. 11am!!! I informed her that I had called at 1pm with assurances that the delivery driver had NOT attempted to deliver, and she said that her computers only get updated at 16:30.
So, still excited, but now thoroughly p****** off, I decided to make a 2.5hr round trip to pick it up from the depot, and request a refund and compensation for my time and petrol used at a later date. My priority is still my bike!!
I have just returned home. The bike is in my possession. And it has a crack in the frame. I feel truly deflated. I have started the undoubtedly slow process of informing Parcel Monkey that my delivery is damaged and am awaiting a response.
IF MY STORY HASNT CONVINCED YOU YET I WOULD LIKE TO GIVE MY FIRST BIT OF ADVICE IN CYCLE CHAT - PLEASE THINK TWICE BEFORE USING CITY LINK AS A COURIER FOR BIKES OR ANY OTHER VALUABLES!!
And now I would like some advice from you lovely guys please. I am left with a broken frame, but good components (shimano 105's etc). I am an absolute novice with bikes. Would it be a huge challenge to just buy a frame and add my non broken bits to it? Any advice on this matter would be truly appreciated.
Sorry for the essay.
Nick
Recently I purchased a Giant TCR Advanced 3 through gumtree, and arranged a courier through Parcel Monkey to deliver it to me by using City-Link courier service. The purchase was made on Monday and I was due to receive the bike today.
As this was my first road bike, I ordered plenty of accessories online and they have been getting delivered in cribs and drabs throughout the week. Yesterday I was due to receive another parcel and City-Link were the sellers choice of delivery service. I waited in all day only to receive an email at 18:25 stating "our driver tried to deliver a parcel to you today, but there was no answer so he will return tomorrow". Clearly bemused by this, I emailed city link stating that I had in fact been in all day, and whilst I didn't mind the item being delivered the next day (today), I wanted to make sure that they had my correct address details, contact number AND gave them directions to find my specific flat. I also included reference numbers and every other possible detail they may require.
Despite a lack of sleep yesterday whilst waiting for said items, I went to work on a nightshift, and when I returned home I had an email in my inbox from Parcel Monkey stating that my estimated delivery time for the bike would be between 10:30am and 12:30pm. As I was rather (massively) excited, I decided it would be no problem sacrificing a bit more sleep in order to get my hands on my shiny new pride and joy!
The hours rolled by and at 1pm I started to get a bit jittery, so I called City-Link to politely enquire about my parcels. Despite waiting nearly 30 minutes to speak to someone, when I was finally connected I was made to feel like I was disturbing the woman who answered the phone. Despite this I politely informed her of the previous days slight error in posting, informed her of the email I sent and also said it was very very important that I receive the parcel today and that I wanted to double check the driver hadn't already attempted to post it to possibly an incorrect address. I was told that the driver was still in the process of delivering my parcel. So I happily thanked her, and waited for my toy! And waited. And waited. At 5pm, I tracked my parcel (for the 83rd time!) and the message had changed from "07:30 hrs: the driver is in the process of delivering your parcel" to "16:30hrs the driver attempted to deliver the parcel but no one was available to answer, so it will be delivered on Monday 12th may between 07:30 and 17:30". To say I was livid is an absolute understatement!! I called City-Link agin, waited 30 minutes to be connected again, informed the lady of my predicament and asked her to tell her driver to turn around because I was definitely in my house and had been all day! She then informed me that the driver had attempted this at 11am. 11am!!! I informed her that I had called at 1pm with assurances that the delivery driver had NOT attempted to deliver, and she said that her computers only get updated at 16:30.
So, still excited, but now thoroughly p****** off, I decided to make a 2.5hr round trip to pick it up from the depot, and request a refund and compensation for my time and petrol used at a later date. My priority is still my bike!!
I have just returned home. The bike is in my possession. And it has a crack in the frame. I feel truly deflated. I have started the undoubtedly slow process of informing Parcel Monkey that my delivery is damaged and am awaiting a response.
IF MY STORY HASNT CONVINCED YOU YET I WOULD LIKE TO GIVE MY FIRST BIT OF ADVICE IN CYCLE CHAT - PLEASE THINK TWICE BEFORE USING CITY LINK AS A COURIER FOR BIKES OR ANY OTHER VALUABLES!!
And now I would like some advice from you lovely guys please. I am left with a broken frame, but good components (shimano 105's etc). I am an absolute novice with bikes. Would it be a huge challenge to just buy a frame and add my non broken bits to it? Any advice on this matter would be truly appreciated.
Sorry for the essay.
Nick
.
