In praise of Garmin

[musa]

Once again, Garmin have just showed me (again) how good at customer service there are.
I have the cadence sensor GSC10 which has developed a fault since purchasing in Dec 2012. I used their online form to report this to see if the odd chance they may offer some solution.

They just got back to me via email saying to follow the necessary steps, otherwise if that fails send us your receipt, address and number and they will send me a replacement in the post

Thumbs up to you.

 

[ianrauk]

Another good Garmin customer service story...

 

[HLaB]

Nice one. I found their email service pretty poor, taking ages to get back to me and just suggesting reset (if they'd read the email this was the first thing Id tried ) and not what happens next. Their phone service was excellent though

 

[MrJamie]

I shall add my own to this

I bought a Forerunner, after about a month the HRM strap started playing up until it was almost not working at all. Emailed them, few days to reply admittedly, but then they sent me a new strap, but a different one, so I asked if I could swap it and they just sent me another like the original, so now I have a spare It's a shame that the failure rate of some of their accessories seems relatively high, but at least their warranty is good

 

[billy1561]

I had the same service as the op with Garmin. Only trouble was i couldn't find my receipt. But after several emails they resolved the problem for me.

 

[Peteaud]

At least Garmin get back to you, CRC tech never do, i gave up in the end.

 

[musa]

Yeah, must say they took their time getting back to me, telling me stuff I've done for the past month its failed on me

But it's been processe, the next 10 days

 

[Rob3rt]

Garmin didn't even ask for a receipt from me, only the serial number. The service was excellent, they repaired/replaced my Edge 500, free of charge, 2 years after the warranty had expired. The turnaround was 48 hours too.

 

[billy1561]

I can see when my unit was registered with Garmin on connect. Would have hoped that was enough.. Anyway its sorted now so irrelevant.

 

[yello]

they repaired/replaced my Edge 500, free of charge, 2 years after the warranty had expired.

That is impressive! Certainly way beyond what I would have expected.

I too have experienced excellent service from Garmin (over the phone that is, their mail support is pretty slack). I got a reduced-price refurb for my out-of-warranty 305 when it packed up (stop detecting satellites). Garmin where under no obligation to do anything for me, could have easily told me to whistle, but they instead ensured I remained a satisfied customer.

 

[Rob3rt]

That is impressive! Certainly way beyond what I would have expected.

I too have experienced excellent service from Garmin (over the phone that is, their mail support is pretty slack). I got a reduced-price refurb for my out-of-warranty 305 when it packed up (stop detecting satellites). Garmin where under no obligation to do anything for me, could have easily told me to whistle, but they instead ensured I remained a satisfied customer.

Same, was way beyond my expectations too, the turnaround was rapid too. The unit I received back looked brand new, certainly not my 3 year old well used unit sent to them. FWIW, the issue I had was the lips on the mount on the back of the unit breaking off.

 

[FreeFlow Bikes]

My cadence sensor stopped working so I emailed them and didn't get a reply so I phoned them and they ran through the checks which I'd already done as it's on their website. They then agreeded to send me a new sensor FOC, all I had to do was email over my receipt, which I did.

Got an email saying that the unit had been dispatched.

I then received an email from my online enquiry, apologising for the delay in getting back to me and that a new sensor had been popped in the post for me.

Within the next two days I received 2 brand new unopened cadence sensors. Thanks Garmin.

 

[Iain M Norman]

I had my Edge 500 replaced free after 11 months, when it wouldn't mount to the PC properly.

 

[uclown2002]

Sent an FR60 back on monday for a replacement strap and paid £30 for repair.
I was astonished to get a package today from Garmin, which I assumed contained my old watch.
Not so; inside was a brand new boxed FR70 worth about £100.
Classy

 

[MrGrumpy]

Same, was way beyond my expectations too, the turnaround was rapid too. The unit I received back looked brand new, certainly not my 3 year old well used unit sent to them. FWIW, the issue I had was the lips on the mount on the back of the unit breaking off.

hey same has happened to me! Albeit with in warranty. Have my RMA number but will wait till after the Easter weekend before sending it off.