...so I am more than happy to deal local, pay a bit more and keep the LBS in business......
I've had this debate with mates I go fishing with. Sure its nice to go in to the LBS/Fishing shop to get personal service but not to the extent they charge extortionate prices.
Ah, but Dave didn't mention "extortionate", just "pay a bit more".
The thinking is that the LBS will be there when I pop in mid-ride, as I did last Sunday, because I'd lost a bolt from my rear mudguard. I know it probably only cost them a few pence but there was no thought of charging me and the only question was "Sure, have you got the tools to fit it?"
When I bought race-blades (at £2 over the web price) which I couldn't get to fit, I went round, the chap spent some time trying to fit them then said "Nope, they don't work with those tyres, do you want to try some others or do you want your money back?" No need to mention Sale of Goods Act or who was going to cover the return postage, just instant satisfaction.
When I bought some gloves, they had a selection of a dozen pairs which were all allegedly in my size to try on and I was able to discount about half of them as Specialized, Sealskins,
Altura and Pearl Izumi all have a different idea of what XL means, what length a thumb should be and how to place a seam in exactly the wrong place.
When I wanted some upgrades for the MTB, I got some Elixir 5 brakes at around £10 more than the web price but, at the same time, they gave me some shifters they had taken off another new bike as my previous set up had integrated levers & shifters. I also had Rock Shox Tora 302 forks which they got direct from the distributor at very low price as they had been used for demo purposes, and a pair of rims which the boss-man was building up for his own use. They also didn't charge for the labour to fit any of it as I was in no hurry and they could do it over a couple of weeks when they had some time to kill. The whole lot came in at around £250, the forks would have been most of that on their own. I know some of that is "second hand" but that was all fitted to an MTB that gets ridden around the farm and local trails by a 20 stone incompetent, so the lack of a new sticker was hardly going to be important.
As Dell said, there's always a bit knocked off at the till.
None of that personal service would be available from
Wiggle or
CRC.