Airport Disruption:
It looks like BA & BAA have for a second time completely cocked things up again, they have millions of pounds of brand new snow clearing kit and yet terminal 5 looks like a refugee camp.
They can not say they were not warned. Everyone knew snow was coming, the predictions for once were absolutely spot on.
I'm not blaming them for flights that did not arrive from other airports, but everything else is down to them.
Yet again they have failed to deal with thousands of people forced to sleep overnight on the terminal floor, where were the mattresses ? where were the blankets ? where was the food and drink ? All of which they should have moved from their warehouse stockpile ten days ago.
(Don't tell me that they never spent a couple of hundred grand on the kit, that would prove incompetence beyond belief)
Most importantly, where was the information, needed all through the night, the rebooking and rescheduling ?
If it means that once or twice a year staff have to work double shifts, then so be it, we all have to do it now and again during an emergency situation.
BA & BAA have proved they genuinely are unable to run a piss-up in brewery.