John Lewis Insurance

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Kestevan

Last of the Summer Winos
Location
Holmfirth.
Just had to make a claim on our John Lewis insurance for a number of bikes and accessories that were stolen from the shed.

90% of the process has been stress free. John Lewis agreed to meet the claim in full, with no quibbles. They payed out in cash rather than vouchers or an item from a replacement list, and at almost every stage were quick and helpful.

Only problem was after they had agreed the amount and came to make a payment. We have had to chase every day for 2 weeks to get payment. When it was finally sorted they initially wanted to pay by cheque (with associated clearing issues), when we eventually managed to arrange a bank transfer, they managed to ignore the bank account details we provided and pay out into the wrong account.....

Such a shame the last bit was so drawn-out, as otherwise their record would have been immaculate.
 
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