GrumpyGregry
Here for rides.
^thisThat's right. If you don't know much about bikes that's where you go. They get thousands of people into biking who wouldn't dream of setting foot inside a LBS for very good reasons (they are intimidating for most people) so in that respect they are fundamental to the successful expansion of cycling in the UK
another take
If you do know a lot of bikes you go there... let me see...
late evenings, early closing day, sundays, et cetera, when the little shops with their "excellent customer service" aren't even open.
If you do know a lot about bikes you go there... to collect your click'n'collect order...
because the little shops standard response is often "Haven't got any in, can order it, will take a week, and we won't call you when it is in." and a week later "oh sorry we forgot to order it".