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Kettler Ergoracer GT problem

Discussion in 'Bicycle Mechanics and Repairs' started by Restless Legs, 31 Oct 2007.

  1. Restless Legs

    Restless Legs New Member

    I can't get my laptop to find the bike through the serial port or USB.

    Anyone got any tips to solve it?
     
  2. Crackle

    Crackle Pah Staff Member

    Location:
    Wirral
    Ok - I'll have a stab.

    presumptions:-

    - software from Kettler is installed on the laptop right
    - The software you've re-installed is the Kettler software

    Questions:-

    - how do you normally connect to the bike, USB or serial?
    - On install do you plug in the device first and wait for it to find it and ask for the software or do you install the software and then plug in the device?
    - Which operating system are you using and have you upgraded it from say XP to Vista?
    - do they have a helpline?

    Have you:-

    -uninstalled the software first, then rebooted, then re-installed then re-booted
    - tried it on another machine, or in another USB port (you're not plugging through a hub are you but direct to the machine)

    errr, that's my starters for 10...
     
  3. punkypossum

    punkypossum Donut Devil

    If in doubt, blame vista (provided you are using it :blush:)