- software from Kettler is installed on the laptop right
- The software you've re-installed is the Kettler software
- how do you normally connect to the bike, USB or serial?
- On install do you plug in the device first and wait for it to find it and ask for the software or do you install the software and then plug in the device?
- Which operating system are you using and have you upgraded it from say XP to Vista?
- do they have a helpline?
-uninstalled the software first, then rebooted, then re-installed then re-booted
- tried it on another machine, or in another USB port (you're not plugging through a hub are you but direct to the machine)