Globalti
Legendary Member
Yes, your description is quite vague, which wouldn't help in court. I would take it up with the retailer; you'd be amazed at what you can achieve with a firm but friendly and non-confrontational discussion. Business revolves on face-to-face meetings because you can achieve so much more than you can with emails or letters or phone calls. I would stroll in to the shop and suggest the retailer replaces the broken part and returns it to the manufacturer or whoever assembled the bike. My fallback position would be that the retailer sells me a replacement part at cost and fits it.