ASC1951 said:
A lot of people wouldn't agree with you. BJs have a reputation for snotty staff and a rude and agressive attitude to customers. That was certainly my experience.
In Leeds, I would go to Woodrups.
Unfortunately Bob Jackson's are definitely to be avoided for customs builds from my experience. The bike they made for me had numerous faults:
the dynamo bracket didn't match the dynamo they fitted so it was impossible to align the rotor with the tyre and it quickly wore out tyres. After much unpleasantness they moved the bracket and re-sprayed the fork.
the back brake didn't work. The bosses were too far out and only brakes with new blocks could be made to touch the rim. As soon as there was the slightest wear - no back braking. They had to move them but in any case they had fitted mtb direct pull cantis and these are pretty ineffective with the 105 levers they'd fitted. They tried a device called 'travel agents' but they were unsatisfactory. BJ refused to do anything further to remedy the brakes and I eventually got Mercians of Derby to do it (a pleasant company to deal with IMO).
the gears didn't work. BJ had provided an mtb chainset in order to get the gear range needed. This didn't work because what BJ didn't know was that SHimano mtb chainsets were not compatible with their 105 road shifters. BJ tried a few adjustments on the work stand but they still didn't work on the road and BJ, in the words of Zimzum, said 'It must be you then' and refused to take further action. Since Sheldon Brown had e-mailed me to explain the incompatibility, I knew it wasn't just me! I replaced the expensive 105 shifters with bar-end jobs.
The outfit is a shop and a workshop. It seems the workshop are good at what they do (particularly re-sprays) but customers have to deal with the shop who can be rude and aggressive.
Soon I hope to get another custom bike made and am considering Woodrups who are close to York. However my most recent custom bike was built by Roberts of Croydon. It was perfect from day one.