Mahle MySmartBike app issue?
- Thread starter Dadam
- Start date
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Moogie Wonderland
Regular
Yeah I get you. I'll keep you updated if I make any progress.
Moogie Wonderland
Regular
Well, i took my bike in and they updated the battery firmware from 48 to 4B (same as yours, so I wasn't hopeful it would be the fix to end the problem). All was well for a month and 10 or so rides. Today I have just been out for a ride and come back and checked it and it's back to zero 😐
I'll speak to the warranty guy at the shop on Monday and probably take it back in sometime next week.
I'll speak to the warranty guy at the shop on Monday and probably take it back in sometime next week.
Moogie Wonderland
Regular
They just relayed what Orbea had said about the firmware would sort it. The shop hadn't come across the issue before.
IMO they need to replace the hub unit and maybe the battery. I guess now I need to get a bit more formal about a resolution because it does ultimately affect the resale value. I am not gonna find many buyers when the odometer says <150 miles but 25 battery charge cycles...
I'll get more of an idea of how to proceed when I speak to the warranty guy at the shop in the next day or so.
IMO they need to replace the hub unit and maybe the battery. I guess now I need to get a bit more formal about a resolution because it does ultimately affect the resale value. I am not gonna find many buyers when the odometer says <150 miles but 25 battery charge cycles...
I'll get more of an idea of how to proceed when I speak to the warranty guy at the shop in the next day or so.
That’s a good point re resale, I’d not considered. It’s a long time in the future as it’s on a 3 year c2w lease. If it happens again I’ll be on to the shop.
Moogie Wonderland
Regular
I got mine on a 4 year c2w too, but it's paid off in a couple of months. My employer has already said they don't have any issues with what I do with it. No plans to sell it either but that's not the point.
It has a material impact on the value of the bike, and so Orbea have an obligation to resolve it. My main concern is failure further down the line when out of warranty. The bike shop seem fine but I'm not sure how serious Orbea will take it. I have 14 months left on the warranty so I have plenty of time. The issue is more an irritant atm, it doesn't impact being able to use the bike as intended, so I'm easy right now. Let's see how it goes.
Hopefully yours stays good.
It has a material impact on the value of the bike, and so Orbea have an obligation to resolve it. My main concern is failure further down the line when out of warranty. The bike shop seem fine but I'm not sure how serious Orbea will take it. I have 14 months left on the warranty so I have plenty of time. The issue is more an irritant atm, it doesn't impact being able to use the bike as intended, so I'm easy right now. Let's see how it goes.
Hopefully yours stays good.
Moogie Wonderland
Regular
Ok so I spoke to the shop warranty dude yesterday and he called me today to say Orbea have agreed to replace the battery. This should resolve the issue apparently. Will be a week or two until I can get it done. Fingers crossed 🤞
Moogie Wonderland
Regular
Update for you giuys... Had the battery replaced a couple of weeks ago. Although I have only been on 4 rides since, so far so good.
The battery contains the ECU, hence why this is the fix apparently, despite the app giving the impression the controller is within the hub. The app shows it as a new bike and all serial numbers match the new battery.
The way that this was a no quibble warranty replacement by Orbea gives some confidence this is something they are aware of and the fix is the correct one. Had to jump through many hoops when the plastic cover fell off the rear light but none of that this time!
The battery contains the ECU, hence why this is the fix apparently, despite the app giving the impression the controller is within the hub. The app shows it as a new bike and all serial numbers match the new battery.
The way that this was a no quibble warranty replacement by Orbea gives some confidence this is something they are aware of and the fix is the correct one. Had to jump through many hoops when the plastic cover fell off the rear light but none of that this time!
Dam just came across this tread, I've noticed the same issue. At first it recorded the milage fine but then I logged in once to see that the total mileage had reset or was not showing. I assumed it was a problem with the app. Had no idea would need the battery replaced to solve the issue. Now it's out of warranty. 😞
Obea gain D50 2021 (bought in Feb 2022)
Obea gain D50 2021 (bought in Feb 2022)
ebikeerwidnes
Guru
- Location
- Z’ha’dum
Might be worth trying it via the place you bought it
Tell them that it is a known fault - that means the item needs to be of reasonable quality (look up the legal phrase) and the time limits are longer than the normal warranty
worth a try!
