rogerzilla
Legendary Member
Our builder fuX0red up a £4,500 oak staircase by not having a clue how to install it, and pointedly saying, "oh, here are the instructions, we won't be reading those." 90 years of combined experience led to arrogance. I am sacking him - he was going to do our kitchen next - and he won't get a penny. The staircase manufacturer said it was the worst attempt at fitting they have ever seen, and are kindly supplying free replacements for the split treads and risers (used wrong size wedges and didn't drill pilot holes in oak) and are sending one of their own people to take it all apart and fix it, at very modest cost.
