As part of the new software move we’re going to change the moderation of CycleChat (outlined here) and simplify the site rules and guidelines (to be posted later).
So ...
Support Team: Moderators are going to change role and become the Support Team.
The Support Team is made up of trusted forum regulars who are volunteering their free time to assist with the day-to-day running of the site and to support you in your use of the site. They also have the additional ability to remove spam, edit posts/threads, deal with reported problems, and send system reminder notices where they are deemed necessary for inappropriate conduct or content.
The site rules and guidelines should give you a good idea of what is inappropriate for CycleChat, but as a general rule of thumb just conduct yourself in a similar way to how you would in mixed company.
Support Team members will have a badge under their username to make it easy for you to find help if you need it, and to help you identify when a general request for calm has been posted into a heated discussion. Please don’t use their public status to harass them (including bringing their team status into discussions when it is not relevant) or you may find your site access being restricted!
The Support Team are all forum users just like you and as such are entitled to have their own opinions and ideas, just like you.
Reminders: Inappropriate conduct and content will now attract a system reminder message from the Support Team with specific reference to the thread/post that has prompted it. (Your content may be edited too if we feel it should not be left on the site, but we'll try to avoid this wherever possible).
The purpose of these system reminders is to guide you in relation to what conduct and content is deemed inappropriate for CycleChat and to allow you to self-moderate. Each reminder will stay on your user account for 60 days and then expire.
Occasional reminders will not affect your access to the site, but if you accumulate a number of active reminders the software will automatically suspended your account for a short period (see further down for how the process will work). Continued inappropriate conduct/content on return from suspension will lead to further suspension, and then eventually a permanent ban.
(Note: The Support Team may choose a personal conversation instead of a system reminder if they feel it would be more useful).
The Support Team can use their own account or the generic Support Team account (which discourages the individual targeting of Support Team members). If you get a reminder, please give it consideration and understand that consecutive active reminders will have an adverse effect on your access to the site.
Appeal: Please address all appeals to me, the site owner, Shaun (Admin) via personal conversation or the site contact form.
The process: We will try to avoid issuing system reminders wherever possible by making general requests on threads and personal appeals for minor issues. If you see a general request from a Support Team member please give it some consideration. This will help us all to maintain a friendly site and make everyone's experience at CycleChat a better one.
If you accumulate a number of active reminders then the software will automatically take action as follows:
Exceptions: Spammers will have their accounts closed immediately (as they are now) and there may be occasions where we need to remove access for someone without going through this reminder process; we will continue to do so wherever we feel it is appropriate or in the best interests of the smooth running of the site.
These changes will take effect once we are on the new software, and hopefully by putting a structure in place that everyone can see and understand we will move forward with a better system of managing the site.
I’ll post the modified rules once I’ve had a chance to go over them and make sure they are easy to understand and give a clear idea of the general guidelines for using CC.
Cheers,
Shaun
So ...
Support Team: Moderators are going to change role and become the Support Team.
The Support Team is made up of trusted forum regulars who are volunteering their free time to assist with the day-to-day running of the site and to support you in your use of the site. They also have the additional ability to remove spam, edit posts/threads, deal with reported problems, and send system reminder notices where they are deemed necessary for inappropriate conduct or content.
The site rules and guidelines should give you a good idea of what is inappropriate for CycleChat, but as a general rule of thumb just conduct yourself in a similar way to how you would in mixed company.
Support Team members will have a badge under their username to make it easy for you to find help if you need it, and to help you identify when a general request for calm has been posted into a heated discussion. Please don’t use their public status to harass them (including bringing their team status into discussions when it is not relevant) or you may find your site access being restricted!
The Support Team are all forum users just like you and as such are entitled to have their own opinions and ideas, just like you.
Reminders: Inappropriate conduct and content will now attract a system reminder message from the Support Team with specific reference to the thread/post that has prompted it. (Your content may be edited too if we feel it should not be left on the site, but we'll try to avoid this wherever possible).
The purpose of these system reminders is to guide you in relation to what conduct and content is deemed inappropriate for CycleChat and to allow you to self-moderate. Each reminder will stay on your user account for 60 days and then expire.
Occasional reminders will not affect your access to the site, but if you accumulate a number of active reminders the software will automatically suspended your account for a short period (see further down for how the process will work). Continued inappropriate conduct/content on return from suspension will lead to further suspension, and then eventually a permanent ban.
(Note: The Support Team may choose a personal conversation instead of a system reminder if they feel it would be more useful).
The Support Team can use their own account or the generic Support Team account (which discourages the individual targeting of Support Team members). If you get a reminder, please give it consideration and understand that consecutive active reminders will have an adverse effect on your access to the site.
Appeal: Please address all appeals to me, the site owner, Shaun (Admin) via personal conversation or the site contact form.
The process: We will try to avoid issuing system reminders wherever possible by making general requests on threads and personal appeals for minor issues. If you see a general request from a Support Team member please give it some consideration. This will help us all to maintain a friendly site and make everyone's experience at CycleChat a better one.
If you accumulate a number of active reminders then the software will automatically take action as follows:
- First reminder (no action)
- Second active reminder (no action)
- Third active reminder (no action)
- Fourth active reminder (24 hour suspension)
- Fifth active reminder (3 day suspension)
- Sixth active reminder (1 week suspension)
- Seventh active reminder (permanent ban)
Exceptions: Spammers will have their accounts closed immediately (as they are now) and there may be occasions where we need to remove access for someone without going through this reminder process; we will continue to do so wherever we feel it is appropriate or in the best interests of the smooth running of the site.
These changes will take effect once we are on the new software, and hopefully by putting a structure in place that everyone can see and understand we will move forward with a better system of managing the site.
I’ll post the modified rules once I’ve had a chance to go over them and make sure they are easy to understand and give a clear idea of the general guidelines for using CC.
Cheers,
Shaun
- No. 
