O2 payg mms not working - settings?

[beanzontoast]

Can anyone help sort this problem please?

Mrs B is on O2 payg. Her Nokia phone has mms capability, but it won't send or receive mms - it keeps saying 'subscribe to packet data first'. I've rung O2 and they said they can't send us the settings to use - it's a Nokia problem. I find this hard to believe - I've tried the Nokia site, but I get the impression they are going to tell me its an O2 issue!

Has anyone with a Nokia phone on 02 payg got any idea how to enable this facility? What's brought it to a head is we've just had a birth in the family and we can't get to see the mms pics the parents are sending out.

 

[Bman]

No thats rubbish.

I'm with Orange payg and all I had to do was call them up, the very helpful agent told me exactly what settings were required.

Call them up and give it another go. Although its only payg they may still care if you threaten to move supplier.

edit: My phone is a Nokia too.

 

[phil_hg_uk]

Have you tried here -> http://getsettings.o2.co.uk/ServeSettingsWebApp/

 

[beanzontoast]

No thats rubbish.

I'm with Orange payg and all I had to do was call them up, the very helpful agent told me exactly what settings were required.

Call them up and give it another go. Although its only payg they may still care if you threaten to move supplier.

edit: My phone is a Nokia too.

I did wonder if this was the case. I'm wondering if an O2 shop might be of more help?

 

[beanzontoast]

Have you tried here -> http://getsettings.o2.co.uk/ServeSettingsWebApp/

Yes - tried this earlier Phil, but it said something like 'unable to send you the settings - contact us directly' which is when I rang them. Technology!...

 

[phil_hg_uk]

Found this when googling o2 MMS dont know if it is any use -> http://www.messaging.newmobilemedia.com/mms/mms-uk-settings.htm

 

[marinyork]

It's an O2 issue. I never got MMS working on my nokia for the same reason, couldn't be arsed with the faffing and dealing with them.

 

[beanzontoast]

Thanks Phil - I gave the settings a go, but there seems to be more info there than the phone has user-configurable setting options for. Couldn't get it to work.

Marinyork - I'm going back to O2 with a request that they sort it. If they can't, Mrs B's said she is happy to move network to someone that can.

 

[phil_hg_uk]

Found this site -> https://www.configuremyphone.com/index.html from reading the FAQ's it seems they charge £1.00 plus sms cost and they have a refund policy if it doesnt work.

Maybe worth a try if nothing else works.

 

[phil_hg_uk]

Which nokia handset is it ?

 

[Steve Austin]

Go into one of the mobile shops on a quiet day... Give it to the youngest person in there, i'm sure they will be able to sort it

 

[beanzontoast]

Which nokia handset is it ?

2720 flip

 

[phil_hg_uk]

I found another site that shows a how to guide to set O2 MMS up for phones but typicaly that phone is not listed however I checked on https://www.configuremyphone.com/index.html that I mentioned earlier and that phone is listed on there.

However if it will work or not is anyones guess as I have never used it.

 

[beanzontoast]

Cheers for all the research Phil .

I'll hold these in reserve if the O2 shop turns out to be no help.

 

[phil_hg_uk]

If the O2 shop is no use pop into the Carphonewarehouse if you have one locally the one round here is always very helpful.