complaint against driver of Private Hire Car licence 2266
I refer to the above and can now make you aware of the conclusions reached as a result of our investigation into the allegations raised.
We traced and interviewed the driver of the vehicle detailed in your complaint. The driver recalled the incident and provided his version of events. He stated that, in retrospect, he may have passed too close to you and has asked us to forward his apology to you.
Having taken account of all available information we have concluded that the driver did not contravene any of the conditions attached to his Private Hire Driver Licence and in keeping with our role as detailed in our earlier acknowledgement of your complaint, we carried out our investigation in the role of mediator.
We took the opportunity to advise the driver that, for future reference and in everyone's interest, he should take greater care in relation to his interaction with fellow road users.
It is our view that the driver has learned a valuable lesson as a direct result of your complaint and our subsequent investigation, however, should you wish to pursue the matter, you should progress your concerns through Strathclyde Police.
This concludes our part in this unfortunate incident.