I placed an order with a very well-known internet bike store. It was processed by them almost 2 weeks ago. All of the many orders I have placed with them over the years have arrived within 3 days, but usually next day. The parcel hasn't come. I contacted them last week. They told me to check with the neighbours. I replied, saying that I had had the parcel sent to my parents, as there is always someone in. I confirmed that there had been no delivery, no attempted delivery, and certainly no card left. They replied again, telling me to check with the sorting office that the parcel isn't there, as sometimes they don't leave a card. I've just replied, reminding them of the facts that I have given them before, and also informing them that RM don't give out sorting office telephone numbers. I also suggested that it is their responsibility to check this out, as the RM is acting for them, and that I am entitled to a refund under the Distance Selling Regulations. Was I right in the last assertion? Ironically enough, rather than waiting for them to sort this out, I reordered the item on Saturday, and it should be here tomorrow.