Oops......

[Justinslow]

This may have been posted already, if so apologies.
Halfords threw away this guys bike in error.


http://m.bedfordshire-news.co.uk/Ha...ord-bike-mix/story-29329080-detail/story.html

 

[raleighnut]

 

[Cuchilo]

That's one way of getting your bike sales up . Chuck the ones in for repair away and offer discount on a new bike

 

[glasgowcyclist]

I hope he refuses the voucher offer. He's entitled to be returned to the position he was in before Halfords' mistake and have a bike of similar quality and value provided. He shouldn't be having to fork out any money.

GC

 

[Justinslow]

I hope he refuses the voucher offer. He's entitled to be returned to the position he was in before Halfords' mistake and have a bike of similar quality and value provided. He shouldn't be having to fork out any money.

GC

It didn't say I don't think what bike it was, it could have been a poor old thing, judging by their lack of offering anything decent it doesn't sound like it was worth a fortune, still not the point though.

 

[PeteXXX]

I'd be off down to the small claims court.

 

[biggs682]

ooh dear , can you imagine if that was a car repair

 

[Roadrider48]

The story doesn't do Halfords any favours either.
A genuine mistake I'm sure, but even so....
I would be livid!

 

[raleighnut]

It didn't say I don't think what bike it was, it could have been a poor old thing, judging by their lack of offering anything decent it doesn't sound like it was worth a fortune, still not the point though.

£90 to fix a broken spoke though, sounds very much like they mixed up 2 bikes and rang someone else up.

 

[Custom24]

£90 to fix a broken spoke though, sounds very much like they mixed up 2 bikes and rang someone else up.

The story is scant on detail, but perhaps they were saying the wheel was beyond repair and were quoting £90 for a new wheel.

 

[Pale Rider]

£90 to fix a broken spoke though, sounds very much like they mixed up 2 bikes and rang someone else up.

Could be, although I've heard a couple of stories where the shop will only supply a full set of spokes, so you get one fitted and the rest as spares for best part of £100.

The problem - passed on to the customer - is the wheel manufacturer will only supply spokes in full sets.

Can't recall which brand of wheel, but someone on here might know.

 

[Dogtrousers]

The story doesn't do Halfords any favours

Is just putting it mildly.
Portraying them as careless, conniving lying barstewards indeed does not do them any favours.

I liked this bit:

"They produced paperwork advising a telephone conversation had taken place on April 27 at 10.55am on my landline. Massively shocked I advised I'd not had this conversation -I'd been at work.

"The only person who could have picked up the phone was my cat Eric and I think that's slightly beyond his capacity."​

 

[Karlt]

Is just putting it mildly.
Portraying them as careless, conniving lying barstewards indeed does not do them any favours.

I liked this bit:

"They produced paperwork advising a telephone conversation had taken place on April 27 at 10.55am on my landline. Massively shocked I advised I'd not had this conversation -I'd been at work.

"The only person who could have picked up the phone was my cat Eric and I think that's slightly beyond his capacity."​

Never trust cats or babies. They're up to something.

 

[Roadrider48]

Is just putting it mildly.
Portraying them as careless, conniving lying barstewards indeed does not do them any favours.

I liked this bit:

"They produced paperwork advising a telephone conversation had taken place on April 27 at 10.55am on my landline. Massively shocked I advised I'd not had this conversation -I'd been at work.

"The only person who could have picked up the phone was my cat Eric and I think that's slightly beyond his capacity."​

The amount of times that this sort of thing must happen,surely it would be in Halfords' interest to just replace his bike and say no more about it?

 

[Dogtrousers]

This bothers me too: "May 19 his request for transcripts of his phone conversations under the data protection act was refused."

Refused on what grounds? The DPA is quite specific about what is exempt from Subject Access Requests (here). I wonder what Halfords were claiming when they withheld the data. "Artistic purposes" perhaps?

It would seem to me that Halfords don't have a leg to stand on here, and that Mr Bradley should make contact with their Data Protection Officer, not some embarrassed underling desperate to sweep their mistake under the carpet and make him go away.

Edit: Perhaps he should just ring up and say "Hi! it's Bradley here - about my bike." They may make a wiggy misunderstanding that could prove to be in his favour

Personal data held for the following purposes will generally be exempt from the right of subject access and should not therefore be disclosed in response to an enquiry from a data subject.

National security
Crime and taxation, including

the prevention or detection of crime;
the apprehension or prosecution of offenders;
the assessment or collection of any tax or duty​

Health, education and social work (this exemption is subject to orders being made by the Home Secretary to bring such exemptions into effect)
Usery activity concerning the protection of members of the public, charities or fair competition in business
'Special purposes', namely:

the purposes of journalism;
artistic purposes;
literary purposes​

Research, history and statistics
Information made available to the public under any enactment
Confidential references given by the data controller
Judicial appointments and honours
Crown employment and Crown or Ministerial appointments​