i moved to orange broad band last year as part of a mobile phone package, it all worked really well until they upgraded my account to 8 meg. great i thought, dreams of super fast surfing on the super highway and all that..... it took ten yes TEN weeks to get a broad band connection back, i had to move to another isp (sky, no probs and about 7meg speed) as orange did nothing except cost me a lot of calls to the indian sub continent and hours of my time wasted.
there is a website
http://www.orangeproblems.co.uk there you will be able to find out all you need to know about this wonderful company....
yours, still slightly bitter!
Windy