funnymummy
A Dizzy M.A.B.I.L
- Location
- Lancing West Sussex
Last June I took out a new contract with Vodafone, while still had 6 months left to run on my old one - I broke my old phone & for some reason I didn't have insurance on it - Claiming through home insurance wasn't worth the hassle! So they agreed to drop my old contract down to £5 a month, give me a new contract & phone, all calss from old number would be diverted to new number and my old contract would be cancelled when it expired in Jan. This also gave me enough time to notify everyone of my change of number - My son attends 4 hospitals & over a dozen Drs, contacting them all & making sure they all have new details is a nightmare!
About a month after getting the new phone I started having techinical problems with it & made several visits to local store each time they fixed it, but the problem kept reacurring within a few weeks.
In May, a day after again visiting local store I recived a phone call from 'Vodafone', offering me a loyalty bonus upgrade on my phone, all I had to do was extend my contract for another 24months, as I was sick to the back teeth of my HTC phone I agreed & got a spiffy new Samsung.
Today I get home to letter from a compnay called Fonehouse, aplogising for the delay in contacting me, thnaking me for my upgrade through them & a new 24 months contract to be signed...For my old number that expired in Jan!
I immediatly called them & explained that I had no idea that I had upgraded through them, that I had thought the original call was from Vodafone & that when asked to confirm my details I had given the number i currently use not the one they had upgraded me on & that i was not going to sign any contract with them.
They were a bit snotty with me, told me they never calimed to be Vodafone & that they always said they were acting on behalf of Vodafone, fair enough i replied I may have misheard your rehearsed script, or maybe your script is written in a such a way that the person you are talking to hears Vodafone & that is what the brain focus's on & processes.
Again i was told that they had not acted fraudulently, again i told them i would not sign a contract on a number that i had not used in over 8 months & that I had when asked for my details given a different number.
I asked if they recorded calls, and was told yes - I suggested they go locate my original conversation, check what had been said then call me back!
They did about 30 mins later & she apologised, agreeing that I had given my current Vodafone number not the old one, and that they would galdly cancel my contract...all I had to do was send the phone back to them. I asked them to send me a prepaid recorded delivery envelope to do so - I'm not paying out to return something that I now know i would never have taken if i'd realised what it was they were offering. Again after a bit of umming & ahhhing she agreed to this.
I then realised i'd be phonless once i return it. I had given my HTC to a friend after her sons PAYG got stolen.
Looked online at how much it would cost to buy a new phone - Bloody Hell!!!!
So I called Vodafone & explained all of this to them, thinking that maybe they could let me have a phone & raise my monthly bill to cover the cost or something similar...What fabulous Customer Services - They are sending me a new phone, the updated version of the Samsung I have to return.....all for free! It should be here by noon tommorrow!
But I still feel rather cross, that this Third Party compnay misled me into signing a contract so easily, I'm not a stupid person, I didn't think I am someone who is easily conned or duped, but by chsoing what words to use & how to use them they led me to believe they were calling from Vodafone.... How many other folks have they done this too, who may now not be able to talk confidently back at them & insist on being recused from their contracts?
About a month after getting the new phone I started having techinical problems with it & made several visits to local store each time they fixed it, but the problem kept reacurring within a few weeks.
In May, a day after again visiting local store I recived a phone call from 'Vodafone', offering me a loyalty bonus upgrade on my phone, all I had to do was extend my contract for another 24months, as I was sick to the back teeth of my HTC phone I agreed & got a spiffy new Samsung.
Today I get home to letter from a compnay called Fonehouse, aplogising for the delay in contacting me, thnaking me for my upgrade through them & a new 24 months contract to be signed...For my old number that expired in Jan!
I immediatly called them & explained that I had no idea that I had upgraded through them, that I had thought the original call was from Vodafone & that when asked to confirm my details I had given the number i currently use not the one they had upgraded me on & that i was not going to sign any contract with them.
They were a bit snotty with me, told me they never calimed to be Vodafone & that they always said they were acting on behalf of Vodafone, fair enough i replied I may have misheard your rehearsed script, or maybe your script is written in a such a way that the person you are talking to hears Vodafone & that is what the brain focus's on & processes.
Again i was told that they had not acted fraudulently, again i told them i would not sign a contract on a number that i had not used in over 8 months & that I had when asked for my details given a different number.
I asked if they recorded calls, and was told yes - I suggested they go locate my original conversation, check what had been said then call me back!
They did about 30 mins later & she apologised, agreeing that I had given my current Vodafone number not the old one, and that they would galdly cancel my contract...all I had to do was send the phone back to them. I asked them to send me a prepaid recorded delivery envelope to do so - I'm not paying out to return something that I now know i would never have taken if i'd realised what it was they were offering. Again after a bit of umming & ahhhing she agreed to this.
I then realised i'd be phonless once i return it. I had given my HTC to a friend after her sons PAYG got stolen.
Looked online at how much it would cost to buy a new phone - Bloody Hell!!!!
So I called Vodafone & explained all of this to them, thinking that maybe they could let me have a phone & raise my monthly bill to cover the cost or something similar...What fabulous Customer Services - They are sending me a new phone, the updated version of the Samsung I have to return.....all for free! It should be here by noon tommorrow!
But I still feel rather cross, that this Third Party compnay misled me into signing a contract so easily, I'm not a stupid person, I didn't think I am someone who is easily conned or duped, but by chsoing what words to use & how to use them they led me to believe they were calling from Vodafone.... How many other folks have they done this too, who may now not be able to talk confidently back at them & insist on being recused from their contracts?
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