Planet X Delivery - Anybody having problems?

[Alembicbassman]

I placed my first order with PX since they removed the in-store collection option from their website. I had been using this option since 2011.

9 Days later, items have not arrived.

 

[Alembicbassman]

15 Days later, items have not arrived

 

[HLaB]

Its old experience but when I've ordered wheels from them its took a few weeks but smaller stuff has arrived within a week :-/

 

[Arjimlad]

Always been pretty prompt in my experience - perhaps worth following up.

 

[vickster]

Phone them

What is being delivered? For larger items, they might use Yodel so....

 

[Freelanderuk]

I have just bought socks from them and had them delivered in 3 days

 

[lazybloke]

No problem with my order earlier this week either, delivered via a Royal Mail tracked service

 

[pawl]

Phone them

What is being delivered? For larger items, they might use Yodel so....

It was 3 years ago when I bought my carbon Ultegra bike I visited the store and they could not have been more helpful in ensuring the bike fitted me.The problem was with the delivery.It was on time but the Yodel driver decided to dump it on the front lawn,no knock on the door I found the bike at 8pm.Delivery should have been signed for.

E. mailed Yodal to tell them what I thought abought there service.Still waiting for a response I have no complaints about Planet X just the choice of delivery company.I have had problems with Yodal I the past and as far as possible try to avoid those companies that useYodel.I would order from Planet but for ther delivery company.

 

[pawl]

No problem with my order earlier this week either, delivered via a Royal Mail tracked service

That’s good to hear.Might try Planet X for smaller items.

 

[bianchi1]

Had a bike from them a month back that was delivered by yodel. The box was badly damaged on the inside and the rear hanger was bent about 2 mm. Thankfully I noticed before the first ride or the rear derailleur would have ended up in the spokes.

Contacting planet X was a nightmare as no phone service was available. Eventually got a call back from someone who said I would have to send the bike back! I pursuaded them to just send me another hanger and I would fit it.

And they fitted the wrong size cassette. Again I was asked to send that back before they would send out the correct one! I didn't bother as it was less hastle/quicker to just order the correct one from another company.

One less planet X customer in the future, and after other yodel issues I won't use a company that uses them as delivery.

 

[Ivo]

DHL predicts that my parcel should be ready for collection tomorrow.

 

[dantheman]

Always been pleased in fact pleasantly surprised how good their delivery times have been. Phone or email them...

Had wheels in 2 days from them, most orders 2-3 days only..

 

[winjim]

Even my LBS is having difficulty getting PX parts delivered.

 

[Threevok]

That does not sound good.

I've had many items from them including a frame with no problems at all

 

[Levo-Lon]

My order arrived in 3 days, i did pay for delivery