Hacienda71
Mancunian in self imposed exile in leafy Cheshire
- Location
- Wilmslow, Cheshire
I would be happy to build up a bike myself if it saves me £200 You could even get your LBS to do it for half that if you are incapable.
Planet X Job Cuts
- Thread starter Venod
- Start date
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mythste
Guru
- Location
- Manchester
Oh don't get me wrong, I'd put one together to save £50 let alone £200 but the timing is impeccable.
Accy cyclist
Legendary Member
- Location
- The hills of Accrington
I received an e mail from PX today, regarding my request for them to refund the £40 i have in my account. It went......
Hi,
Thanks for your email.
Do you have anything that links to your account that the 40.00GBP is issued to?
Any sales order numbers? an email addres? (tried this one but couldnt find an account with the credit on).
Thanks,
I've sent the order numbers of 3 invoices off. I hope they can trace it. I wish now i'd taken the money to bank account refund when they agreed to it the other month, instead of leaving it in an account they have no trace of.
I've sent off 2 more e mails giving invoice numbers and my home and mobile number asking them to phone me regarding this 40 quid. So far all i've received are 2 automated response e mails telling me they intend to get back to me in 24 hours. They just do not get back to me!!! It's as if they intend to hold onto the 40 quid permanently or at least for as long as possible. The thing is how can i prove i actually have it? I trusted them and this is how they act. How totally unprofessional. Do they not think that word of mouth about how sh!t they are at refunds affects their business?
I'd even settle for a clothing voucher or actual cycle gear instead of the cash refund. Though even a voucher sent back to them could get lost in their system. Small claims court on the horizon?
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vickster
Squire
Do you have written proof of the credit? If not, I'm not sure how you'd proceed with the small claims court (if you do and don't win you'll be out of pocket more than the £40, been there with scum bag car dealers, ended up spending a couple of hundred, no outcome)
Have you phoned them? Maybe send an email to the chief exec?
Try Dave.loughran@planetx.co.uk
Have you phoned them? Maybe send an email to the chief exec?
Try Dave.loughran@planetx.co.uk
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Accy cyclist
Legendary Member
- Location
- The hills of Accrington
No i don't have written proof. The fellow just said do you want us to forward the money to your bank account or put it in your account with us where you can spend it when and how you like. I've phoned them but they don't answer or you get put on hold, then i hang up after 4 or 5 minutes of waiting.
