Post Office Broadband - deal or no deal?

[damj]

Just got a flyer through the post. Post office broadband (what next?). Looking to keep Sky tv, but change broadband and phone. The flyer says Totally unlimited broadband. 17 mb, evening and weekend calls £19 for 18 months. Sounds okay!
Anyone have any experience, reliability, customer service etc?
Cheers

 

[vickster]

If they say 17mb what will you get in reality?
What will Sky offer you to stay?

I assume that's £19 a month not a £1 a month!

 

[13 rider]

If your with sky broadband now the post office will come down the same wires so speed will be pretty similar unless you upgrade to fibre to the cabinet . If the flyer says UPTO 17 mbs that can be any speed upto 17 . Contact your provider and say your considering leaving and see what they offer ? .Both sky and the post office ( who I believe sub let talk talk lines ) use the openreach network and openreach engineers so not much difference other than customer service which you only find out how good it is when things go wrong

 

[damj]

I wish, but

If they say 17mb what will you get in reality?
What will Sky offer you to stay?

I assume that's £19 a month not a £1 a month!

I wish, get your point. Sky quote £26, just juggling finances. I'll check the speeds, of course missing detail on my part 'Up to 17Mb/sec*

 

[vickster]

I wish, but

I wish, get your point. Sky quote £26, just juggling finances. I'll check the speeds, of course missing detail on my part 'Up to 17Mb/sec*

Phone sky's retention team and ask them to stop you leaving

I do this every time Sky increase the bill, it meats comes down after a call, just be friendly and chatty

 

[Illaveago]

My brother has got broadbanned with the Post Office and wishes he hadn't. He wants to change to a different provider.
A friend of mine has Sky and manages to get a good deal when he says he wants to terminate his contract.

 

[vickster]

If your with sky broadband now the post office will come down the same wires so speed will be pretty similar unless you upgrade to fibre to the cabinet . If the flyer says UPTO 17 mbs that can be any speed upto 17 . Contact your provider and say your considering leaving and see what they offer ? .Both sky and the post office ( who I believe sub let talk talk lines ) use the openreach network and openreach engineers so not much difference other than customer service which you only find out how good it is when things go wrong

Don't Sky use BT lines? I almost switched to them and was told I had to pay and wait in for a BT engineer. I went to BT...never again due to awful flaky service and back with virgin

 

[13 rider]

Don't Sky use BT lines? I almost switched to them and was told I had to pay and wait in for a BT engineer. I went to BT...never again due to awful flaky service and back with virgin

All providers except virgin who have there own network use openreach (bt) network and engineers

 

[User33236]

All providers except virgin who have there own network use openreach (bt) network and engineers

I believe Sky often use their own hardware in the BT substation. I got an email from them several years ago telling me I'd lose internet access for a number of hours during the day whilst their engineers installed their new hardware in the local substation

 

[vickster]

All providers except virgin who have there own network use openreach (bt) network and engineers

Ah ok you said TalkTalk

 

[MontyVeda]

I've been using PO for phone and broadband for about 8 years now. Their modems are a bit crap... but they send out replacements when required. No complaints really.

 

[Drago]

17 is a bit pants.

 

[MikeG]

17 is a bit pants.

17 is three times what I get now, and about 12 times what I used to get in my old house. Out in the sticks, we're just bloody grateful if the connection stays on for half an hour or more at a stretch, and speed is just a pie-in-the-sky concept. Fibre-optic cable? Yeah, righto......

 

[Crackle]

I'm pretty sure I saw a review for which they were propping up the bottom

 

[13 rider]

Ah ok you said TalkTalk

I believe the po do not have there own equipment within every openreach (bt) exchange so sub let talk talk equipment which is then connect ted to the openreach network confusing ! So when something goes wrong there 3 links in a chain .company you pay ,company who's equipment you use and the company who maintains the network !!!