Problem posting pictures

Page may contain affiliate links. Please see terms for details.
630139
It seems to be behaving its self today.
 

Attachments

  • IMG_20220206_215509_448.jpg
    IMG_20220206_215509_448.jpg
    261 KB · Views: 10
  • IMG_20220206_215509_448.jpg
    IMG_20220206_215509_448.jpg
    261 KB · Views: 13
  • IMG_20220206_215509_448.jpg
    IMG_20220206_215509_448.jpg
    261 KB · Views: 11
OP
OP
HobbesOnTour
Location
España
Please give this a try and let me know if it helps:

Let me know if that works, and whether it remains working over the next few days.

If not, let me know your device model and browser and I'll contact the software developer for assistance.

Cheers,
Shaun
@Shaun

It has happened again.
I normally add ten photos at a time and your method allows for inserting one at a time. Your method worked after opening up a new tab.

I kept trying by using the "Attach files" (bottom left) opening up a new tab until it worked. I cleared no data.

I understand that an upgrade can be difficult and frustrating but it's been a week since I pointed out that the support link you posted refers to this thread so is no help. At all.
 

Shaun

Founder
Moderator
@HobbesOnTour - yeah, the circular reference back to this thread was for trying out the method I'd outlined - but I think you'd got it working again in the meantime.

Let me know what make and model your device is and what browser you're using and I'll contact the developers and see if they can provide a fix. :smile:
 

biggs682

Touch it up and ride it
Location
Northamptonshire
@Shaun I can still load pictures , but since earlier this week once i have chosen the file to upload it all goes and i don't see the loaded file till i hit the post reply button .

This is the same whether i am loading direct from my phone or laptop
 
OP
OP
HobbesOnTour
Location
España
I'm back with a new phone and the same problems.

This is relevant:
once i have chosen the file to upload it all goes and i don't see the loaded file till i hit the post reply button .

I noticed this last night that if I refreshed the page a picture that did not initially appear on the bottom "appeared" after the refreshing.

However, it has been common practice for me to commence uploading up to 10 photos, minimise the browser and use another app while they upload- typically notes.
These days if I do that nothing uploads.

Since the new phone (still Android) the ability to post multiple pictures was lost. That returned today.
I don't know enough to say if that's the software on my phone or the CC software.

Attached are the specs for the new phone, if necessary.

Can I just say as respectfully as I can manage that the lack of communication is disappointing.
I have no idea if the problem is my end or not, if different things are being tried or not. I don't know if there is something I can do to solve or minimise the problem.

Given that I'd imagine posting pictures is a sporadic event for most posters this may be a bigger problem than is clear from this thread.
 

Attachments

  • Screenshot_2022-03-24-21-36-49-133_com.android.settings.jpg
    Screenshot_2022-03-24-21-36-49-133_com.android.settings.jpg
    30.3 KB · Views: 10

Shaun

Founder
Moderator
Can I just say as respectfully as I can manage that the lack of communication is disappointing.

@HobbesOnTour apologies, I've been ill and thought I had already replied last time I was on, but it seems I got side-tracked and forgot. Sorry about that.

I reported your problem to the Xenforo team and copied your device/browser info. Their response was to suggest updating the OS on your device. I didn't want to relay this back to you in case it "bricked" your device and stopped you from posting your journal altogether, so submitted a bug report thread: https://xenforo.com/community/threads/editor-upload-issue.203511/ - which is still active but has not had any official response as yet.

I'm expecting a further upgrade over the coming weeks, which should include some editor bug fixes, so I'll let you know when that happens so you can test it and see if there are any improvements.

I appreciate now that you're on a different device, with a more up-to-date OS, so could you please try using one or more of these alternative browser to see if any of them fix the problem?

Opera - https://play.google.com/store/apps/details?id=com.opera.browser&hl=en_GB&gl=US
Firefox - https://play.google.com/store/apps/details?id=org.mozilla.firefox&hl=en_GB&gl=US
Chrome - https://play.google.com/store/apps/details?id=com.android.chrome&hl=en_GB&gl=US
Dolphin - https://play.google.com/store/apps/details?id=mobi.mgeek.TunnyBrowser&hl=en_GB&gl=US

If one or more of these works better (or at least doesn't exhibit the same problems) then I can feed this back to the XF team to help direct their investigation of the bug.

Thanks,
Shaun
 
OP
OP
HobbesOnTour
Location
España
@HobbesOnTour apologies, I've been ill and thought I had already replied last time I was on, but it seems I got side-tracked and forgot. Sorry about that.

I reported your problem to the Xenforo team and copied your device/browser info. Their response was to suggest updating the OS on your device. I didn't want to relay this back to you in case it "bricked" your device and stopped you from posting your journal altogether, so submitted a bug report thread: https://xenforo.com/community/threads/editor-upload-issue.203511/ - which is still active but has not had any official response as yet.

I'm expecting a further upgrade over the coming weeks, which should include some editor bug fixes, so I'll let you know when that happens so you can test it and see if there are any improvements.

I appreciate now that you're on a different device, with a more up-to-date OS, so could you please try using one or more of these alternative browser to see if any of them fix the problem?

Opera - https://play.google.com/store/apps/details?id=com.opera.browser&hl=en_GB&gl=US
Firefox - https://play.google.com/store/apps/details?id=org.mozilla.firefox&hl=en_GB&gl=US
Chrome - https://play.google.com/store/apps/details?id=com.android.chrome&hl=en_GB&gl=US
Dolphin - https://play.google.com/store/apps/details?id=mobi.mgeek.TunnyBrowser&hl=en_GB&gl=US

If one or more of these works better (or at least doesn't exhibit the same problems) then I can feed this back to the XF team to help direct their investigation of the bug.

Thanks,
Shaun
Thanks @Shaun and I hope you're feeling better.

I'm typing this on Firefox and added a picture no problems. I'll continue to use Firefox to see if the same problem arises and let you know.

I have an unscientific hunch that the pictures may well upload but are not displayed on the bottom of the screen. I generally don't upload the pictures one at a time as needed - poor WiFi means it's easier to upload them in one block.
 

Attachments

  • IMG_20220326_173545.jpg
    IMG_20220326_173545.jpg
    109.6 KB · Views: 7
OP
OP
HobbesOnTour
Location
España
Right, don't know if this will help or not.....

Tried posting photos using Chrome, selected two but they did not appear.
Opened Firefox, navigated to appropriate thread and there was one of the photos!
Perhaps if I'd waited both would have been uploaded?

It seems to me (non techy person) that the photos may well be uploading but that for some reason they are not being displayed.
 

Sharky

Guru
Location
Kent
Just to clarify.....
My issue is that I can go through all the usual steps up to and including selecting the picture(s). But nothing happens. The picture is not uploaded and nothing appears in the space below the post (a bad connection often means that a picture fails to load - represented by an empty "picture box").

I've just experienced something very similar. Trying to upload a photo on my phone. No thumbnail appeared etc. Tried again about 8 times. No evidence of any uploads attempted.

Thought I would switch to my laptop and try the upload again, but to my surprise, when I went to the draft post, there was 8 copies of the photo in thumbnail mode, waiting to be added! Deleted all but one and added it as a full size image and posted the thread.

Not a problem as I know what happenned, will just switch to my laptop if the uploads don't appear,
 
Top Bottom