MossCommuter
Guru
- Location
- Salford
You answered your own question.If you are addressing a formal email to someone you do not know very well, do you put
'Dear Mr Lastname' if a chap or 'Dear Ms Lastname' if a female chap, or can you use their forename if they wrote at the end of their email, e.g. Dear Michelle?
If it's a formal email, write it as a letter; over formality cannot be wrong in this situation. Over familiarity definitely could be.