If I was employed by a LBS, I'd be a loss maker, as they'd never make money on repairs with the amount of time I take carefully disassembling and cleaning everything. It is simply not possible for them to work to the same standard as I do, without charging much more, so I do it myself.Pretty much exactly how i think! I dont trust other peoples work no matter how good they are rated, i didnt see what they did so will never have 100 percent faith, they could have forgot something or had a bad day, atleast if i did it myself i know how it was done and can trust it.
Well they are all "four!" one and one" four!" allI blame the golfers
Looking at what you said in your OP, £25 to replace a inner rear gear cable that's just ridiculous, I would replace one for a fiver.
I have had equally pretty dreadful and expensive work from the old-school LBS and the flashy big High Street chains alike.
If you want it done correctly, take the time to study the books, watch YouTube and ask around here.....and do the work yourself. At least you can buy the components online at discount and won't be charged top dollar by the shop.
A mate owned a bike shop about 25 years back. His moan was along those lines, somebody bringing in a bag of nails with everything worn out and wanting it made good but with a maximum of twenty quid cost.Not only that but repairing bikes is boring, dispiriting work, especially when somebody brings you a bike in a filthy neglected condition and expects you to make it right for them then moans about the cost.
But do you do it as a business, in business premises paying rent and business rates, and VAT, and National Insurance and income tax and public liability insurance and so on?
Lets assume you ran a bike shop. I'd imagine most of your income would come from repairs rather than sales because you wouldn't be able to price match the bigger companies. And running a bike shop is stressful and high risk, so you'd want to earn a decent amount. So let's say you want to earn £25k a year from the repairs side of the business, and you spend 30hours per week doing the repairs (and the rest of the time doing the books, serving customers, answering the phone, selling bikes, ordering stock etc)
That means you need to earn £16.66 per hour doing repairs just to earn your £25k. You need to add to that the cost of your rent, rates, utilities, insurance, VAT etc.
Which all of a sudden makes £25 to supply and fit a gear cable inner (and, I suspect, clean out the outers) seem not so bad to me.
I don't imagine its that simple. It must cost a pretty penny to tool up for a bike repair business. Specialist tools for things like reaming and facing, checking hanger alignment, wheel building, specialist spanners and extractors for all of the different types of BB and freewheel/hub the market, plus normal tools like torque wrenches and so on. All pro quality so they don't wear out. Maybe not £10k worth, but it all adds up.Fixing my car without £10,000 worth of computor software would be a tad difficult, fixing a bike is as simple as life gets. I could point you in the direction of a few top notch cycle mechanics around this area, the only bad one's I have come across work in two large stores.