Repairing an eBike kit

[beatlejuice]

I fitted a Cytronex kit to my Decathlon Network 700. All was well until I tried to use it on my return from holiday. The battery was total dead. I popped into the shop that sold to me. After a 10 minute chat, costing me £42.50, I was told I needed to book it in and will be charged at that rate for every 15mins of labour. A new battery for it will cost £500. I am a bit concerned that the cost of repair will exceed the cost of replacing the whole ebike kit.
So I would like to cost a replacement. Assuming the motor on the front wheel is okay, I need to buy the rest I.e. controller, rotation speed sensor, display and of course a battery. Compatibility is my concern. I need to buy bits that actually talk to each other!

 

[Drago]

How old isthe kit? Did you obtain it from a UK supplier, and have they ever heard the words "statutory rights"?

 

[Ming the Merciless]

When did you buy the kit, just before you fitted it?

 

[Dadam]

As above. How long since you bought it? You have bought it from a UK shop; you're in Hampshire and you say you popped in after holiday, which implies local. Therefore UK consumer rights apply. If you bought it recently, they have to repair it for free, replace it for free, or refund you.

Have a read: https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

 

[beatlejuice]

How old isthe kit? Did you obtain it from a UK supplier, and have they ever heard the words "statutory rights"?

As above. How long since you bought it? You have bought it from a UK shop; you're in Hampshire and you say you popped in after holiday, which implies local. Therefore UK consumer rights apply. If you bought it recently, they have to repair it for free, replace it for free, or refund you.

Have a read: https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

Where does it say I’ve got rights when I purchased it over 3yrs ago?

 

[Drago]

Where does it say I’ve got rights when I purchased it over 3yrs ago?

Firstly, you never told us you purchased it 3 years ago. We're not clairvoyant im afraid.

Secondly, its says in the consumer rights act 2015 that you have statutory rights out as far as 6 years, although the burden of proof rests with you...

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

The facts that it ain't working should.d be fairly self evident in terms of proof.

 

[Ming the Merciless]

If you have not charged the battery in the 3 years since you bought it. Then the battery being totally dead is entirely your fault. Batteries discharge when not in use, and need periodic recharging.

 

[ebikeerwidnes]

The problem might be that they claim you mistreated the battery and that caused the failure so they are not reponsible

This could mean e.g. that they claim that you left that battery uncharged and on low charge for an extended amount fo time

which you would have to be able to counter - so be prepared for that