No doubt that's the normal situation. It certainly wasn't the case on the day we were there. We were all put in the queue with foot passengers, and then decided we shouldn't be there. Other cyclists were also in the queue alongside foot passengers. We were near the front, so I don't know if they got messed about in the same way. Some had no van to put the bikes in, so I've no idea what they would have done.
I only mention it as a cautionary word. Hopefully they learned from the mistakes they made with us. Maybe we just had a one off experience. We only went outward, so I can't comment on the return.
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