Samsung Galaxy A2 problem. Any experts out there??

[Dave7]

A long shot I know.
MrsD and I both have the same phones, perhaps a month old.
For some reason MrsDs has stopped alerting her when a text arrives.
It alerts for Whatsapps ok.
I have been through all the obvious settings.
I have gone through both phones side by side and all the settings appear identical.
Been googling the problem but can't find anything specific to this phone.
Any advice appreciated.

 

[Cycleops]

Open your text messages. Three dots in top RH corner tap on Settings, then Notifications. Make sure "Show Notifications" is selected. There you can set silent or sound alert.

 

[Alex H]

There is a lot on the web recently about this problem, I have a galaxy tablet and have lost notifications from Gmail.

unfortunately there seems to be no cure - it looks like an update has caused it.

your phone may be fixable - some claimed to have done it here

https://us.community.samsung.com/t5/Galaxy-S10/No-longer-receiving-GMail-notifications/td-p/507103/

(specific to Gmail, but Whatsapp is just an app, same as Gmail )

 

[Dave7]

Open your text messages. Three dots in top RH corner tap on Settings, then Notifications. Make sure "Show Notifications" is selected. There you can set silent or sound alert.

Yep.....it has settings > notification but no "show notificatios".
All 'boxes' ticked exactly as on my phone

 

[Dave7]

There is a lot on the web recently about this problem, I have a galaxy tablet and have lost notifications from Gmail.

unfortunately there seems to be no cure - it looks like an update has caused it.

your phone may be fixable - some claimed to have done it here

https://us.community.samsung.com/t5/Galaxy-S10/No-longer-receiving-GMail-notifications/td-p/507103/

(specific to Gmail, but Whatsapp is just an app, same as Gmail )

Thats not good is it.
Strange.....we got the same phones on the same day. All seemed fine until a week ago.

 

[stephec]

If you open up settings is there an option for notifications?

If you go into that you usually get a list of all your apps where you can enable them individually.

 

[Alex H]

All seemed fine until a week ago.

That's probably the same time mine stopped - it's odd how it's only 1 app that is affected

 

[Dave7]

If you open up settings is there an option for notifications?

If you go into that you usually get a list of all your apps where you can enable them individually.

Yes.....been through all of those several times. Everything seems to be set correctly.
As Alex H suggested there seem to be lots of Samsung users out there with the same problem.

 

[ColinJ]

Weird things, mobile phones!

Every now and then my phone forgets to flash its notification light after a text is received or a call is missed. I have to reboot it to get it to work.

The other sporadic problem is that 'swipe-to-unlock' sometimes stops working. I use that because the power switch on this type of phone (HTC One M8) has a habit of sticking down, causing problems.

 

[marinyork]

It sounds like an update problem. Samsung tend to do monthly updates. Hopefully within the next month it's sorted.

There was a whatsapp update yesterday on my phone if it's that end of things. You can report stuff to Samsung if you have the patience.

I had a really bizarre issue with another Samsung product which was sorted in two days with another update recently.

 

[kynikos]

Swap handsets with Mrs D = a happy Mrs D and a peaceful life for Mr D.

 

[Venod]

Yep.....it has settings > notification but no "show notificatios".

Have you tapped on Notifications to open the next menu ?

 

[Dave7]

Have you tapped on Notifications to open the next menu ?

Tapped on everything really. Tried to follow all leads/channels.....nothing.

 

[classic33]

Down as far as step 5 and choose from there?
https://www.hardreset.info/devices/...core/faq/faq/enable-led-notification-samsung/

 

[Tail End Charlie]

Have you tried re-integrating the power supply at source?

(Turning it on and off) seems to be the default thing for anything electrical