Scam texts..............are they not illegal ?

[Dave7]

My brother got his monthly bill and realised it was more than normal. So he checked the itemised bill and found that he had opened a text and been charged £10.00 for the privilege. Surely this must be illegal.........but how to claim

 

[Drago]

How to complain.

1. Get telephone number for customer services.

2. Ring the number.

3. Complain.

 

[vickster]

Google the number, I expect others have been scammed too

 

[RMurphy195]

I had a "discussion" about this with Vodafone when I started using them a few years back - I was being charged £1.25 per text for receiving advertising texts! They can switch it off at their end, in my case with an innocent "Oh, don't you want adverts sent to your phone" - "NO, it's for emergencies only, I'm usually driving, and what makes Vodafone think I want to pay for them anyway". End of conversation, end of texts.

 

[jefmcg]

My brother got his monthly bill and realised it was more than normal. So he checked the itemised bill and found that he had opened a text and been charged £10.00 for the privilege. Surely this must be illegal.........but how to claim

Agree you should begin by complaining to the phone company, then escalate.

But these texts aren't illegal, as they can be legitimate. I used to use http://www.talk4longer.co.uk/ and that worked by you texting them, they text you back and charged you a specified amount - £5 or £3 and you got that credit of that amount added to your account. Just make the calls with caller id on. It was like a phone card you used to be able to get from Newsagents, but much simpler. IE it was a legitimate charge for a genuine service.

Of course, these scammers are charging you without you knowing it for some dubious "service" that you probably aren't aware you are receiving and wouldn't want if you did.

 

[classic33]

Yes, and every network operator has this part covered under misuse of the network, as part of their terms and conditions to hold the operators licence.