AlanW
Legendary Member
- Location
- Not to sure?
Interesting conversation with my local BMW dealer and also BMW UK yesterday.
The back story, a message pops up on the dash every time I start the car saying the service is due 28th November.
However, according to my BMW service plan, the first service isn't due till March 2027, which is two years after the car was first registered. The car was PDI'd on the 13th March 2025 and consequently registered on the 18th March 2025.
So I rang the local dealer explained the issue and they said just pop in and they will reset the date. So far so good I thought. Get to the dealers (40 miles round trip) and the service guy comes out and says sorry but we cannot reset the date as the service intervals goes from the date oil is first put into the car, which was November 2024 and not the date the car was first registered. Therefore the car now needs a service in November 2026?
I tried to argue that what he was saying was utter rubbish, as I said to him over the years I've purchased around 28 new cars and 13 new motorcycles and I've never ever been told that the service interval starts when the vehicle first has oil put in it, always from date of registration.
The service guy then suggested that I contact BMW UK and get there response to the issue, but refused point blank to reset the date on service date on the car.
On the way out the dealership I bumped into one of the new car salesman and asked him the question, he immediately replied with no hesitation, "from date of registration". Then as I got to my car outside, I saw one of the used car salesman and asked him the same question, "date of registration" he said.
Seems very odd that people in the same dealership have differing opinions as to when the service interval starts?
So I rang BMW UK, and the very nice young lady also said it was the date when the oil was first put in the car, but she wasn't technically qualified and would need to double check and get back to me.
Stay tuned for the reply.............
Meantime, has anyone else every been told this?
I just get the distinct impression that the dealer is trying to make me pay £600+ for a service that is four months earlier than I need to and four months earlier than BMWs own service plan suggests?
It's not the money that is the issue as the payment is covered by funds already paid into the BMW service plan pot. It's now about establishing the accurate time scale for service intervals and proving that what the service guy told me was utter 🤬
The back story, a message pops up on the dash every time I start the car saying the service is due 28th November.
However, according to my BMW service plan, the first service isn't due till March 2027, which is two years after the car was first registered. The car was PDI'd on the 13th March 2025 and consequently registered on the 18th March 2025.
So I rang the local dealer explained the issue and they said just pop in and they will reset the date. So far so good I thought. Get to the dealers (40 miles round trip) and the service guy comes out and says sorry but we cannot reset the date as the service intervals goes from the date oil is first put into the car, which was November 2024 and not the date the car was first registered. Therefore the car now needs a service in November 2026?
I tried to argue that what he was saying was utter rubbish, as I said to him over the years I've purchased around 28 new cars and 13 new motorcycles and I've never ever been told that the service interval starts when the vehicle first has oil put in it, always from date of registration.
The service guy then suggested that I contact BMW UK and get there response to the issue, but refused point blank to reset the date on service date on the car.
On the way out the dealership I bumped into one of the new car salesman and asked him the question, he immediately replied with no hesitation, "from date of registration". Then as I got to my car outside, I saw one of the used car salesman and asked him the same question, "date of registration" he said.
Seems very odd that people in the same dealership have differing opinions as to when the service interval starts?
So I rang BMW UK, and the very nice young lady also said it was the date when the oil was first put in the car, but she wasn't technically qualified and would need to double check and get back to me.
Stay tuned for the reply.............
Meantime, has anyone else every been told this?
I just get the distinct impression that the dealer is trying to make me pay £600+ for a service that is four months earlier than I need to and four months earlier than BMWs own service plan suggests?
It's not the money that is the issue as the payment is covered by funds already paid into the BMW service plan pot. It's now about establishing the accurate time scale for service intervals and proving that what the service guy told me was utter 🤬
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