Firm the daughter was working for ceased trading, so she rang up to make an appointment, they said they would send it out & it would have 48 hours notice, it arrived on the same day of the appointment, having 2 young children 1 & 5 (eldest at home due to school holiday's) she wasn't able to attend so rang & advised them of this. They gave her another appointment for the Monday, when she got there, 2 women where rolling around on the floor fighting, pulling each other hair out & screaming at each other. She asked a guy who was stood there with a clipboard where to go & was directed to a windows, she waited in line for 5 minutes only to be told she had to go ask the guy who had sent her to the window, on going back her name was on the 2nd sheet, he hadn't looked, he then sent her to another window, yep another 5 minutes wait, yep another wrong window. This lady however did come out of the office & took her down a corridor to the correct place just as 2 guys were squaring up against each other in the middle of the hall. When she got to where she should have been the first thing that was said was 'You're late, I don't have to see you if you can't get here on time', she explained why she was late, the next statement was 'Oh I see that you have already cancelled an appointment, you know we can stop all payments if you don't attend' She again explained that she only cancelled as the appointment details had arrived on the day of the appointment & she wasn't able to arrange child care at such short notice, the response was 'Well you should have brought them with you' The daughters response was 'Would you bring your children here, with all the fighting & language going on out there'
I understand it's probably a very difficult job & that there is a section of society that have no intention of ever working & that on occasion they are probably in danger of violence, maybe they get work hardened.