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Smart Superflash

Discussion in 'Commuting' started by gambatte, 27 Sep 2007.

  1. gambatte

    gambatte Middle of the pack...

    Location:
    S Yorks
    Bought a Smart Superflash from a ‘not small’ online retailer. The blurb on the website said

    "The Smart 1/2 Watt 3 LED rear cycle light is supplied with two AAA Batteries and includes bike mounts, clip mount and arm strap for multiple mounting options."

    Anyway the light turned up, without delay and I can’t complain with the quality of the light. However, I can find the bike mounts and clip mount. Can’t see any arm strap?

    Anyone else out there got one of these? Is it an incomplete set? Or have they got a misleading info on the website?

    I was pretty easygoing about this, (the light is BRIGHT) even though it was the armstrap that made this one my choice.

    However, they’ve not responded to my email query after 2 days. So I’m now getting a little p**sed off.

    Anyone know? Is the armstrap normally included?
     
  2. magnatom

    magnatom Guest

    I didn't have an armstrap supplied with mine. Sorry.
     
  3. OP
    OP
    gambatte

    gambatte Middle of the pack...

    Location:
    S Yorks
    If it’s a genuine mistake, then OK. I’m happy with the light.
    I can ‘knock up’ some kind of arm strap.
    Just think that, seeing as a customers emailed them in a definitely non-confrontational way, to not reply for 2 days is bad customer service?
    Good way to turn a customer into a critic.
     
  4. magnatom

    magnatom Guest

    Who did you buy it from? and do you have a link to the website?
     
  5. Maz

    Maz Guru

    I've got the same light (bought from LBS) and it didn't come with an arm strap.
     
  6. domtyler

    domtyler Über Member

    You should return the goods as they not as described on the website. Ask for a full refund or replacement with the missing parts.
     
  7. Emu

    Emu New Member

    Location:
    Croydon
    If it's wiggle - they take at least 3 days to respond in my experience. I've sent back a jersey as it was described/pictured as short sleeved when in fact it was sleeveless. I got my money plus postage back with no problems.
     
  8. Mister Paul

    Mister Paul Honky

    Location:
    North Somerset
    I can't work out the Wiggle email system. They usually reply to me within a day. Last week's problem with them however meant several emails backwards and forwards. All of these were responded to within 30 minutes.
     
  9. OP
    OP
    gambatte

    gambatte Middle of the pack...

    Location:
    S Yorks
    http://www.aktive8.com/p/Smart/Cycle-Lights/1-2-Watt-3-LED-Rear/LAM317R.html
     
  10. magnatom

    magnatom Guest

  11. OP
    OP
    gambatte

    gambatte Middle of the pack...

    Location:
    S Yorks
    You'd also expect that after 2 days after being informed, they'd have ammended their website....
     
  12. magnatom

    magnatom Guest

    Maybe. I'd leave it a day or so more. Give them the benefit of doubt, and if they don't get back, then hit them hard!!xx(
     
  13. Elmer Fudd

    Elmer Fudd Miserable Old Bar Steward

    Quote:
    Originally Posted by gambatte
    http://www.aktive8.com/p/Smart/Cycle...r/LAM317R.html
    Although any other website I've looked on do not mention the arm strap.
     
  14. Maz

    Maz Guru

    No wonder there's no photo image of the light on their website...they probably "lost" the arm strap.
     
  15. habibi

    habibi New Member

    Location:
    Inverkeithing
    i have two, bought separately, no armstraps