So this is progress ?

[Vantage]

I remember watching an episode of Tomorrows World when I was kid.
They were going on about how computers and robots would save us all time thus enabling more time to relax and enjoy life.

That went well didn't it?

 

[oxoman]

Latest news regarding Alpkit.
https://alpkit.com/blogs/news/new-i...6KMrDhxIfUKyadbbpGpE0_YunaggLiaNyv0MVVJUxtVwC

 

[sevenfourate]

So: resume of the above link:

Go bust. Sell yourself for £1, toss off the old investors with no recourse. And stumble forward into a truly turbulent and hard fought market where barely any cycling company large or small is actually running at a profit, just because it’s what you’ve always done and all you know.

Sound.

 

[travellingwest]

Self serve in supermarkets is another one, it's quicker and more efficient ~ when it works properly.
Pretty much any system designed to save the company money and sold as being 'better for the customer', bullsh#t.
Do this online, it's so much easier, except when you need to speak to someone.

Unfortunately, supermarket self serves within the BIG contenders is only going to get worse. The biggest cost is staffing so if they can get rid of checkout operators and reduce hours by removing operated tills and introducing more self serves, yay for them. It is happening in my place of work in the next couple of months.

My biggest bug bear that companies say makes things easier is centralised services for both staff and customers. It isn't easier when the person to whom you are conversing over the phone, cannot understand your language. That's if you can get through all the bloomin sub menus to the right department in the first place, which takes forever and they still ask you the same questions that they've just asked you on the system.

 

[oxoman]

My local supermarket hates me as I insist on using a proper till, when asked about using self service I ask them would they like to do my job for me or put my shopping back on the shelf as I'll go elsewhere to shop. It always works, they'll open a till and it will quickly get rammed with people wanting to use it. Self service is great for a few items but for a full shop its a PITA.

 

[oxoman]

My company outsourced IT support and its supported from the Philippines amongst other places and the biggest issues are people's accents and the fact they dont understand the company's software. Not great for a global company using a global software platform especially when its not a great fit for all system. And dont get me going on Ai chatbots.

 

[roubaixtuesday]

Ai chatbots

The most feared sentence in the English language: "I'm an AI chatbot and I'm here to help"

 

[Punkawallah]

The most feared sentence in the English language: "I'm an AI chatbot and I'm here to help"

At one time it was ‘I’m from HQ, I’m here to help’. “Our AI Overlords have risen!”.