Sports Direct doesn't do returns anymore
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JtB
Prepare a way for the Lord
- Location
- North Hampshire
The £10 you need to pay for the 2nd item is taken out of the £22 credit for the 1st item leaving you with £12 credit.
Sports Direct's returns policy has always been a bit sketchy to say the least, but on this occasion I think the person at the till got a bit confused.
I had to return a pair of trainers as they didn't fit, they offered an exchange but they didn't have anything that did fit, yet still they refused the refund.
I ended up finding somebody in the store who was making a purchase who was willing to give me the cash and take my credit in return.
I don't shop there if I can help it.
I had to return a pair of trainers as they didn't fit, they offered an exchange but they didn't have anything that did fit, yet still they refused the refund.
I ended up finding somebody in the store who was making a purchase who was willing to give me the cash and take my credit in return.
I don't shop there if I can help it.
StuAff
Silencing his legs regularly
- Location
- Portsmouth
You have the legal right to return the item for a full refund. No ifs, buts or maybes. Speak to the manager if need be.
JtB
Prepare a way for the Lord
- Location
- North Hampshire
No, you can only return non-faulty goods for an exchange or refund if the retailer has a returns policy.
JtB
Prepare a way for the Lord
- Location
- North Hampshire
[QUOTE 4968491, member: 21629"]Yeabbut.
Let's say I'll buy another item for £12. I still will need to pay these £12. So what's the point of that credit if I'm given no money back at all and still need to pay full price for other items?
My silly blonde woman's brain refuse to understand this new system. I took original item back home and it's been my last time ever at Sports Direct.[/QUOTE] If you buy another item for £12 that will be paid for out of the remaining £12 credit you have left.
Let's say I'll buy another item for £12. I still will need to pay these £12. So what's the point of that credit if I'm given no money back at all and still need to pay full price for other items?
My silly blonde woman's brain refuse to understand this new system. I took original item back home and it's been my last time ever at Sports Direct.[/QUOTE] If you buy another item for £12 that will be paid for out of the remaining £12 credit you have left.
JtB
Prepare a way for the Lord
- Location
- North Hampshire
You would would pay the full price, but using the credit note they gave you.
Tanis8472
Guru
Won't buy from them anymore. Quite a few "premium" brands have been bought out by sd. They have stripped quality out totally. I bought some Dunlop steel toecap boots about 5 months ago. Insides are totally wrecked already. Only worn 4 days a week.
classic33
Leg End Member
[QUOTE 4968519, member: 21629"]As I said - I still cannot catch it. I was able to take anything else for £22 but I still would need to pay full price. Is that what's called "credit"? Pay double price for the item?[/QUOTE]
You mean they were trying to treat it as two seperate transactions. You pay for the item you wanted, and they also wanted to take it from the credit note being issued.
Charge you twice? Sounds as though someone on the till needs a bit more training.
You mean they were trying to treat it as two seperate transactions. You pay for the item you wanted, and they also wanted to take it from the credit note being issued.
Charge you twice? Sounds as though someone on the till needs a bit more training.
Tanis8472
Guru
Completely wrong by till op.
They are charging you £22 for new item
They are charging you £22 for new item
Drago
Legendary Member
- Location
- Suburban Poshshire
You have the right to return them, faulty or not, within 14 days on the basis that it is not possible to examine the goods first hand as you would in a shop. You may or may not have to pay postage, depending on how good their T and Cs are.
http://www.lawdonut.co.uk/business/.../distance-and-online-selling/distance-selling
14 days. Refund. No ifs or buts.
http://www.lawdonut.co.uk/business/.../distance-and-online-selling/distance-selling
14 days. Refund. No ifs or buts.
smokeysmoo
Legendary Member
- Location
- Bolton, not very far from Nob End
[QUOTE 4968442, member: 21629"]"we don't do returns anymore, we do credit instead"[/QUOTE]
They never have done monetary refunds on in store purchases IME.
I do use them sometimes but I check, double check, and then make really sure that I won't need to return an item before I buy from them.
They never have done monetary refunds on in store purchases IME.
I do use them sometimes but I check, double check, and then make really sure that I won't need to return an item before I buy from them.
[QUOTE 4968565, member: 21629"]Correct ! That's what I wanted to say.
I bought the item yesterday in store. It's got all labels and proof of purchase. The problem is that our SD employs children only (the girl at the till I was talking to can easily be my daughter if I would have kids) and she was repeating that mantra "we don't do refunds, credit only".[/QUOTE]
you bought it in store. you have no automatic right to return it unless it is faulty.
I bought the item yesterday in store. It's got all labels and proof of purchase. The problem is that our SD employs children only (the girl at the till I was talking to can easily be my daughter if I would have kids) and she was repeating that mantra "we don't do refunds, credit only".[/QUOTE]
you bought it in store. you have no automatic right to return it unless it is faulty.
classic33
Leg End Member
[QUOTE 4968539, member: 21629"]I'll try to give more clear example.
Let's say you buy a pair of shoes for £50. They're not good for you so you want to return them. Shoes are taken from you but you're given £0. Nothing. You're told you'll be given a credit. Ok, you find another item for £50. Person at the till asks you to pay £50 and he/she also says you've got no credit anymore. So technically you pay £100 for an item which price is £50.[/QUOTE]
Paying twice for the same item.
Let's say you buy a pair of shoes for £50. They're not good for you so you want to return them. Shoes are taken from you but you're given £0. Nothing. You're told you'll be given a credit. Ok, you find another item for £50. Person at the till asks you to pay £50 and he/she also says you've got no credit anymore. So technically you pay £100 for an item which price is £50.[/QUOTE]
Paying twice for the same item.
classic33
Leg End Member
Unless you've asked beforehand. If you've asked could they be returned and the answer was yes, then expect a credit note.
It was one reason they and others issued credit notes. The money spent would remain with them.
