Store loyalty card - odd goings on (now a reply from store)

[PhilDawson8270]

people do this for reasons other than greed

Like trying to survive on a 0-hour contract, in a supermarket on minimum wage.

 

[Buck]

So how does this work when you make a complaint say, about a NHS service or professional.
They tell you outcome and info regarding investigation.

They never say thanks very much for the complaint can't tell you anything further. Don't they break data protection when they appear to be open and transparent?

If the NHS never told you an outcome, no one would ever believe they investigated it.

Just seems strange.

The duty of care to you as a patient and your care within healthcare is very different to a retail operation.

I have the (dis)advantage of having worked in both and the two are not comparable.

You have raised the issue with the company and they should engage with you as a customer (depending totally on what their policy and customer ethos is) beyond that the matter will be dealt with internally.

 

[nickyboy]

Like trying to survive on a 0-hour contract, in a supermarket on minimum wage.

I mentioned I had t fire someone for fraud once. She was the cashier so I had very little choice. She was poor and desperate. I didn't feel good about it at all. That experience means that there is no way I would be instigating an investigation in a circumstance like this.

 

[classic33]

No my kids have asked to use their Boots cards on things I've paid for them (bit of a cheek when I have a Boots card too - which does say my name on it). The till just prints out the points that are on the card that is swiped onto the receipt.

That along with amount spent, and the last four digits of the card used.

Smaller shops where two receipts are printed off, who gets the the receipt with the number in full?

 

[PhilDawson8270]

That along with amount spent, and the last four digits of the card used.

Smaller shops where two receipts are printed off, who gets the the receipt with the number in full?

The receipt with full numbers goes to the store.

Advantage of Apple Pay is that these numbers are spoofed for the transaction, and the shop don't get to see any real card details.

 

[snorri]

I put in a complaint to the store and I've had a reply from them.

Your complaint to the store may only reach the Store Manager, and if he/she is in on the fiddle, the company will never be aware.

 

[User6179]

Your payment card is not linked to your loyalty card

Bought a tin of paint from large DIY store , have a loyalty card that I did not use , paid for goods with debit card .

I then get an Email to review the purchase so I would say to get my E-mail address there must be a link between the loyalty card and my debit card .

 

[Sore Thumb]

So in effect you can make any complaint about a store, they can say thank you for your complaint, we will investigate and goodbye.

If you never get any outcome there is no point in complaining.



If you got some bad driving from someone in a HGV and made a complaint to the company this means they only tell you of investigation but never the outcome.
This would make me more inclined to just go to the police about the driver , just so I know it's actually been investigated and dealt with.

 

[Sore Thumb]

The NHS Complaints system is a statutory complaints system, as the complaints systems for health professionals such as doctors, nurses and dentists through statutory regulators. They have different rules to general employment and consumer complaints processes.

I could give you chapter and verse on this (having written the disclosure policy for regulatory proceedings that is used as the model for most of the UK regulators and a number of regulators in various EU countries) but it is rather boring.

Shame it's not as transparent and fair when a staff member was to complain within the NHS.

 

[TrishE]

Like trying to survive on a 0-hour contract, in a supermarket on minimum wage.

I like working for a supermarket I have contracted hours and earn more than minimum wage. Don't think any of the major supermarkets would pay minimum wage to adults. Aldi pays the most apparently

 

[marinyork]

So in effect you can make any complaint about a store, they can say thank you for your complaint, we will investigate and goodbye.

If you never get any outcome there is no point in complaining.

People make complaints to supermarkets all the time and get non-goodbye answers back all the time. The volume is staggering, which in a lot of cases stops more non-human replies being given out.

There's another side to your story. It's very rare but the employer has to protect the employee. In extreme cases it is not unknown for stalking, harassment or even violence against employees when too much information is given out. It's far more common for this sort of thing to go on on social media.

 

[Sore Thumb]

[QUOTE 4496690, member: 76"]I reckon you need to get yourself down to any branch of WHSmiths and start dobbing all those cashiers in too. They scan that poxy little coupon before every transaction, but then ask if you want it, that voucher will then be linked to your debit card and someone may know you buy the Daily Mail.

It's not a major fraud, it's a silly thing you have done IMO. Referring to your earlier post, what made you think that your card had been cloned too? That is a bonkers assumption. Someone was just making sure the silly loyalty points you earned didn't go to waste, you have hugely over-reacted.

When Sainsburys do their Sports vouchers do you make sure the cashier isn't keeping any unclaimed ones back for their kids school too?[/QUOTE]


Not being an expert in fraud and even those that think they are aware of fraud and scams can still get scammed.

As I'm not an expert and a member of the public I was suspicious of what had happened and genuinly concerned that my debit card might have been at risk, so I contacted the company and made them aware.

There are all sorts of tricks and gadgets and distraction techniques I am sure to carry out card fraud and apart from covering over the key pad when I type my numbers in at the cash point I have no further anti fraud knowledge.

I could have just gone to the police but felt just informing the company was enough on this occasion.
It's up to the company to make the decision on what action they want to take now.

 

[Sore Thumb]

People make complaints to supermarkets all the time and get non-goodbye answers back all the time. The volume is staggering, which in a lot of cases stops more non-human replies being given out.

There's another side to your story. It's very rare but the employer has to protect the employee. In extreme cases it is not unknown for stalking, harassment or even violence against employees when too much information is given out. It's far more common for this sort of thing to go on on social media.

I don't want any personal info.

I though it would be nice to know the outcome. Spoken to/warning/disaplinary/no action needed/ etc.

 

[marinyork]

I don't want any personal info.

I though it would be nice to know the outcome. Spoken to/warning/disaplinary/no action needed/ etc.

That's the point though. If someone was told no action needed they know where the person works. A supermarket worker often works in the same physical building, they aren't the CEO of a large company who lives 50 miles from work in the countryside and works at so many sites it would be pretty difficult to track down. I think most reasonable people would say the same that they don't want any personal info.

When people say these things on these threads it is out of experience. I had a case I dealt with where contingencies were put in place for the very real possibility of violence against a person over an internal internal matter.

I agree on the language issue though, in the past people might have said 'spoken to' instead of 'internal investigation' they may have loosely said they've been given a warning (when they weren't supposed to) to mean a warning of some kind on a spectrum etc.

Employment law isn't particularly 'open'. If someone went to an employment tribunal these proceedings are very rarely published in the public domain. There may or may not be reporting or information on it outside PR/law firms/periodicals. If it doesn't get that far in the fees era it is absolutely routine to be settled 'out of court' and non-disclosure agreements to be signed. Absolutely routine.

 

[marinyork]

I like working for a supermarket I have contracted hours and earn more than minimum wage. Don't think any of the major supermarkets would pay minimum wage to adults. Aldi pays the most apparently

They absolutely would pay the minimum wage if they feel they can get away with it.

Your own employer has paid literally the minimum wage/living within the last year to a very small minority of employees, they are just incredibly relaxed about you not knowing that fact and wish you to know that like all good employers they pay breaks* which is fair enough to a certain extent. They would also point out that they are an employer who specifies a minimum number of hours, it's just they don't advertise that fact either because it would do them reputational damage amongst some quarters who would start saying well is there that much difference between zero hours and that.

*which is true morally in comparison with select cherry picked competitors.