ebikeerwidnes
Guru
- Location
- Z’ha’dum
I have to admit to being one of the people at the front of the decline
In the old day (when Moses were a lad) I had to reserve one lunchtime a week (or so) to pay bills by queueing up in city centre bank branches and hand over a cheque for each bill
it was a right pain
Then I found out about a new back called First Direct and they did everything by phone
EVERYTHING
which I found interesting - especially as teh computer system I worked on ran a call centre
I have been using them ever since
in the early days they always answered the phone within a few ring - if it went over about 10 rings you got a proper apology
it meant a major hassle in my life just went
That was really the start of the slide to what we have now
In the old day (when Moses were a lad) I had to reserve one lunchtime a week (or so) to pay bills by queueing up in city centre bank branches and hand over a cheque for each bill
it was a right pain
Then I found out about a new back called First Direct and they did everything by phone
EVERYTHING
which I found interesting - especially as teh computer system I worked on ran a call centre
I have been using them ever since
in the early days they always answered the phone within a few ring - if it went over about 10 rings you got a proper apology
it meant a major hassle in my life just went
That was really the start of the slide to what we have now