Hmmm.... more developments..
Phone call from the company about the sewing machine.
'Sorry madam, the machine has already been sent out. Once you get it, send it back and we'll make a refund then'
Me. Oh, that's not what we were told this morning. Spoke to *** at your company and he said full refunds to be made immediately.
'We won't be making any refund until we get the machine back'
Me - we asked about the dispatch this morning and were not told it it been sent (basically it hasn't been, I'm about certain) and that full refund to be made immediately.
'Just hold on a moment'
a short break
'I've got a cross over here and have checked - yes full refunds to be made immediately and will take two working days to show in your bank'
So we shall see..
Now... having read the adverse comments about said organisation, it seems this is following a pattern. Call to say machine already dispatched. Machines do not arrive... Delay and delay before refunds go through and when they do, expect to find less than the full amount as a deduction has been made for 'delivery' - that delivery that never actually happened.
Now it may be that it all turns out ok.
Now if the machine turns up hvving already been dispatched - and I seriously doubt that it has - I'll be happy to accept it and pay for it. But the signs are not good.