Actually it happened to me in Seville, I'd logged everything daily from Bilbao but then had my phone stolen. I couldn't have cared less, I wasn't interested in the the boring stats anyway, it was only my riding partner who made me log stuff.
but there is no real reason for them to go "factory reset"... I'd read this more like "shop doesnt know arse from elbow but claims it does to customer"
but yeah, youd have *thought* he'd have written stuff to some sort of server/somewhere
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