I know it was a one off and not the norm, but being phoned firstly by a Doctor then a pharmacist before having my drugs delivered by Taxi within half an hour was truly exceptional service.
It is, IMHO, one of the things NHS/GP service does pretty well, no need for phone calls etc, all done via the Smartphone App, with a text message to tell you when it available to be collected, or, you can, if you wish, opt for delivery.
Since Covid, they have also streamlined the Phlebotomy service, mostly, the staff at the GP surgery will take bloods, but, if for any reason, they cannot, now:
- they text you a link, which takes you to an online booking page, you can select venue and date/time from available options
- the "paper work", telling Phlebotomist your details, which tests etc are sent electronically, no actual paper
- You just turn up, at the relevant time and place, no queue, no crowd of people breathing their germs of you... fantastic