Today has been busy
Firstly right after breakfast I rode down to the LBS and left the bike to be serviced
main things to be looked at - gears, pedals, chain, front mudguard and the ebike electronics had to be run through the Bosch systems for checking
Then walked home - which takes 25-30 minutes
after that sit down and lunch followed by sorting otu teh Vorgin Media stufff
logged on OK - which is surprising
then it says my contract has run out
OK
so I need to renew it or something
no button to click on
saya i need to select what to "upgrade" - OK
still nothing to click on
everything says I ned to "contact" them - but no clues as to how
found a chat system - went through the automated bits - no optiosn to renew
eventually it gave up and said I needed to use WhatsApp -
WHAT??
anyway - gave them my number and it said it would send a test message
which never arrived
repeat
repaeat
It gave up and told me to send IT a message on WhatsApp
I did
no response - still has not replied actually!!
so - I want to give them money and i have no options to do it
looked it up only and a Reddit thread suggests dialing 150 from my phone
did that and was listening to jazz fo 20 minutes before a bloke answered
He was OK tried by only got the cost down to £20 a month more than we were previously paying
he said he could pass me onto they Customer Service people
OK - but more delay
but a woman answered - with the most high pitched mid American accent - with VERY high pitched - very fast talking and calling me Mr Michael
it was hinestly difficult to even understand a lot fo what she said - so Pardon was a common thing
anyway - she offered another few quid off
but Gods she went on!
I know there are times she needed to read a legal thingy
but it was everything - 10 times the number of words needed - and in that annoying high pitched voice speaking American and not English
all sorted
but all told it took over 1 hour and 30 minutes
next time we are switching to Sky - just so I can got to the kiosk they have in Warrington and I can talk to someone!!!
Oh forgot - picked bike up and lots had been knackered
he said the gears were fine - but when I tried to ride it it would not stay in 4th
turned out 4th gear was worn out massively
he had looked at the gears and they were all fine - but the chain was on 4th and he just assumed it was OK
he said he always looks at the biggest and smallest as those are the one people use
the fact that 4th was worn prompted him to say that I must be pretty fit to ride in that gear
and he said it without laughing!!!
but that sort of wear it because it is a mid drive ebike - and 4th is where it is at the motor cut off speed!
