Things that don't inspire confidence

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lenfield

Über Member
I've just phone BT technical help.

On the first occasion I got cut off after an advisor had spoken to me for about 10 seconds.

On the second I got through but nobody spoke to me. I could just hear music and people talking in the background.

On the third there was just silence when the phone was 'answered'.
 

Mike Ayling

Mike 1942
I've just phone BT technical help.

On the first occasion I got cut off after an advisor had spoken to me for about 10 seconds.

On the second I got through but nobody spoke to me. I could just hear music and people talking in the background.

On the third there was just silence when the phone was 'answered'.

Use the find the CEO's email app to find her/him and relate your experience.
 

Dave7

Legendary Member
Location
Cheshire
I've just phone BT technical help.

On the first occasion I got cut off after an advisor had spoken to me for about 10 seconds.

On the second I got through but nobody spoke to me. I could just hear music and people talking in the background.

On the third there was just silence when the phone was 'answered'.

Sounds like Virgin.
I phoned 'tother day.... went through all the press No x then press No y for a while until I, theoretically, got to the No were the normal crap recording assured me all the team were busy so please be patient. I was patient for 40 minutes before it went dead.
Tried again this yesterday and after 15 minutes go through to a real human.
Engineer is promised for Saurday AM.
 

SuperGalactian

Well-Known Member
Evri’s customer complaints. In fact, Evri as a whole.
 

colly

Re member eR
Location
Leeds
Sounds like Virgin.
I phoned 'tother day.... went through all the press No x then press No y for a while until I, theoretically, got to the No were the normal crap recording assured me all the team were busy so please be patient. I was patient for 40 minutes before it went dead.
Tried again this yesterday and after 15 minutes go through to a real human.
Engineer is promised for Saurday AM.

My son came up with a handy way to get around all that. He calls a sales line, said he was through to the wrong department and asks to be put through. Tells me he gets straight in. ( it has worked for me a couple of times ^_^ )
 
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