A few weeks ago Mrs Noodley placed a telephone order for an item and was asked to send off a cheque and the goods would then be sent by return. After a week the goods had not arrived ans she called to enquire whether the cheque had been received, was advised it had and the goods were being sent the same day. (the cheque has since been cashed) Another week passed and still no goods. So another phone call and more assurances the goods were being sent the same day. Following a further lapse of time, with no goods having arrived, she sent a letter to the company involved requesting the goods be sent immediately. She has also phoned and left messages, but nobody has returned her calls. So, time for trading standards? Or should I thrown caution to the wind and eat their babies? Or any other advice?